A Leaking Pipe causes extensive water damage when the home owner was away from the property for just one night. The owner returned the next day and found the entire property water damaged from the top floor to the basement. The water pipe supply to the toilet cistern on the top floor had come away from the appliance and the leaking water caused extensive water damage to most of the rooms on the way down

The home owner did not know where to start. Luckily, we had handled a similar case for a friend of the home owner who referred him to us.

ICS were appointed to provide full claims management and claims negotiation on behalf of the policyholder of this luxury property in Dublin 4. The property is a Georgian terrace 3 story over basement. The house retains all of its original features including fireplaces, woodwork and ornate plasterwork. The house is appointed to a very high standard and was in excellent condition prior to loss.

We immediately advised the home owner to appoint a plumber to go to the house and cap the leaking pipe. We attended straight away and carried out a thorough water damage survey. We used our specialist moisture meter to check for damage in the affected and surrounding rooms. We discovered the water from the leaking pipe had travelled into adjacent rooms that to the eye appeared undamaged.
We documented and photographed the affected rooms and areas. In the drawing room, we found that ornate ceiling plasterwork, cornicing, electrics, woodwork and carpet had been damaged. In the basement, the ceilings, wall plaster, built in wardrobes, carpets, bedding and furniture were damaged beyond repair.

We reported and met with the Insurance Loss Adjuster on-site and worked very hard to present our findings, negotiate and agree a comprehensive schedule of works for repair. The negotiation of this claim was complicated as many of the finishes were bespoke (specialist ornate plasterwork, timber finishes, decoration etc.) and therefore it was a challenge to attain the full value in the current economic climate .We reached a favourable settlement for our clients that will allow them to reinstate the property to a very high standard. Had the home owner relied on a visual inspection only the damage to adjacent rooms may have been missed and left undiscovered for a long time after the claim was settled.

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Contact Details

Insurance Claim Solutions
Golf Rd, Rush, Co. Dublin

Mobile: 086 357 1713
Phone : 01 870 9210

We are registered as Public Loss Assessors and fully regulated by the Central Bank of Ireland

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Custome Reviews
Karl Spratt
Karl Spratt
16:47 28 Nov 22
Recently had a bad leak in our upstairs bathroom, I was recommended Trevor from Insurance Claims Solutions. The best thing I ever did, Trevor and the Team at Insurance Claim Solutions made everything hassle free, they dealt with all aspects of our claim. Trevor is an exceptional insurance agent who is prompt, efficient, knowledgeable and friendly. Trevor guided my through the process ensuring the outcome for me was his priority. 100% recommend Trevor from Insurance Claims Solutions, if I could give him more than 5 stars I would!
Susie Webster
Susie Webster
12:35 03 Nov 22
Recently had a bad leak in my bungalow, was recommended Trevor from Insurance Claims Solutions. The best thing I ever did, Trevor is an exceptional insurance agent who is prompt, efficient, knowledgeable and friendly. Trevor guided my through the process ensuring the outcome for me was his priority. 100% recommend Trevor from Insurance Claims Solutions, if I could give him more than 5 stars I would!
N roy
N roy
19:20 23 Oct 22
Trevor was recommended to us only 4 weeks ago. We had a leak in kitchen which we thought would need just a new floor. Trevor came in and from that moment onwards we were in safe hands, far more damage than we ever thought thanks to Trevor, he did all the work with our insurance company, no hassles at all. If you have something happen at home and are thinking of using your insurance look no further than Trevor. His knowledge his second to none, best decision we have made in years. 5 stars isn't enough.ThanksNigel and Mags
Graham Nugent
Graham Nugent
09:24 20 Oct 22
I am delighted to recommend Insurance Claim Solutions to anyone facing a need to submit a home insurance claim. We had a significant escape of water from our attic tank while we were away, and came home to quite a smelly mess and water damage. We contacted Insurance Claim Solutions and really appreciated Trevor Kelly's attention to detail, and his professionalism. Trevor is a really good communicator and he is friendly, he took away all of the hassle and bureacracy for us; and as an industry expert he was thorough in preparing our claim and negotiating on our behalf. We handed everything over to Trevor and had no regrets; now that the claim has been settled, we could not be more satisfied. Thank you Trevor.
Eoin Donohoe
Eoin Donohoe
09:21 30 Sep 22
I recently worked with Trevor on a housing claim that required experienced support from a top quality professional. Trevor certainly is a high quality professional who provided great support. Trevor is a great communicator and was extremely good at keeping me up to date on how the process was progressing. He kept me reassured that the issue had his focus and commitment at all times. I would highly recommend Trevor.
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