A Leaking Pipe causes extensive water damage when the home owner was away from the property for just one night. The owner returned the next day and found the entire property water damaged from the top floor to the basement. The water pipe supply to the toilet cistern on the top floor had come away from the appliance and the leaking water caused extensive water damage to most of the rooms on the way down

The home owner did not know where to start. Luckily, we had handled a similar case for a friend of the home owner who referred him to us.

ICS were appointed to provide full claims management and claims negotiation on behalf of the policyholder of this luxury property in Dublin 4. The property is a Georgian terrace 3 story over basement. The house retains all of its original features including fireplaces, woodwork and ornate plasterwork. The house is appointed to a very high standard and was in excellent condition prior to loss.

We immediately advised the home owner to appoint a plumber to go to the house and cap the leaking pipe. We attended straight away and carried out a thorough water damage survey. We used our specialist moisture meter to check for damage in the affected and surrounding rooms. We discovered the water from the leaking pipe had travelled into adjacent rooms that to the eye appeared undamaged.
We documented and photographed the affected rooms and areas. In the drawing room, we found that ornate ceiling plasterwork, cornicing, electrics, woodwork and carpet had been damaged. In the basement, the ceilings, wall plaster, built in wardrobes, carpets, bedding and furniture were damaged beyond repair.

We reported and met with the Insurance Loss Adjuster on-site and worked very hard to present our findings, negotiate and agree a comprehensive schedule of works for repair. The negotiation of this claim was complicated as many of the finishes were bespoke (specialist ornate plasterwork, timber finishes, decoration etc.) and therefore it was a challenge to attain the full value in the current economic climate .We reached a favourable settlement for our clients that will allow them to reinstate the property to a very high standard. Had the home owner relied on a visual inspection only the damage to adjacent rooms may have been missed and left undiscovered for a long time after the claim was settled.

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Contact Details

Insurance Claim Solutions
Golf Rd, Rush, Co. Dublin

Mobile: 086 357 1713
Phone : 01 870 9210

We are registered as Public Loss Assessors and fully regulated by the Central Bank of Ireland

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Custome Reviews
Vincent Hanley
Vincent Hanley
13:59 22 Sep 22
I would be happy to recommend Trevor Kelly (Insurance Claim Solutions) in the event you need to make a claim on your household insurance. We recently had a serious leak in our hot water pipes and Trevor’s prompt attention was the essence of professionalism. It also took the hassle and stress out of dealing with the Insurance Company’s loss adjuster and with the pursuit of our claim. Couldn’t recommend him highly enough and would be very comfortable recommending him to family and friends.
Roger Kear
Roger Kear
10:59 04 Sep 22
The level of service that I received from Trevor Kelly was second to none. This was my first major claim with an Insurer and unsure of the process. Trevor took away all that worry. He was polite, reassuring, punctual and efficient. He dealt will all the details of the claim and completely took away all the hassle. If ever there was a service that I would recommend then it has to be Trevor Kelly. If anyone has the misfortune to make an insurance claim then the first call they should make should be to Trevor Kelly.
Eimear McBride
Eimear McBride
13:13 22 Aug 22
I would highly recommend Trevor's services. He guided me through the process from beginning to end, along with providing helpful advice along the way. He was responsive, efficient, practical and empathetic throughout.
Sherin Mathew
Sherin Mathew
16:42 18 Aug 22
Excellent service.....We went through a tough time and Trevor was there to support us... Proffessional and approachable.... Highly recommending.......
sheila hayes
sheila hayes
09:16 04 Aug 22
I used Trevor's company after I had a leak under my floor, he came recommended to me from leak detectors and the same day as I made the call Craig came out to inspect the damage and he handled everything from there on. I was very anxious as my insurance company had told me they would not cover the damage as I was causing it myself by having to dig up the floor to find the leak but Craig assured me it would be sorted. I am extremely happy with the settlement and the service from Insurance Claim Solutions. I would urge anyone in this position to contact them they take all the worries away.
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