A Leaking Pipe causes extensive water damage when the home owner was away from the property for just one night. The owner returned the next day and found the entire property water damaged from the top floor to the basement. The water pipe supply to the toilet cistern on the top floor had come away from the appliance and the leaking water caused extensive water damage to most of the rooms on the way down

The home owner did not know where to start. Luckily, we had handled a similar case for a friend of the home owner who referred him to us.

ICS were appointed to provide full claims management and claims negotiation on behalf of the policyholder of this luxury property in Dublin 4. The property is a Georgian terrace 3 story over basement. The house retains all of its original features including fireplaces, woodwork and ornate plasterwork. The house is appointed to a very high standard and was in excellent condition prior to loss.

We immediately advised the home owner to appoint a plumber to go to the house and cap the leaking pipe. We attended straight away and carried out a thorough water damage survey. We used our specialist moisture meter to check for damage in the affected and surrounding rooms. We discovered the water from the leaking pipe had travelled into adjacent rooms that to the eye appeared undamaged.
We documented and photographed the affected rooms and areas. In the drawing room, we found that ornate ceiling plasterwork, cornicing, electrics, woodwork and carpet had been damaged. In the basement, the ceilings, wall plaster, built in wardrobes, carpets, bedding and furniture were damaged beyond repair.

We reported and met with the Insurance Loss Adjuster on-site and worked very hard to present our findings, negotiate and agree a comprehensive schedule of works for repair. The negotiation of this claim was complicated as many of the finishes were bespoke (specialist ornate plasterwork, timber finishes, decoration etc.) and therefore it was a challenge to attain the full value in the current economic climate .We reached a favourable settlement for our clients that will allow them to reinstate the property to a very high standard. Had the home owner relied on a visual inspection only the damage to adjacent rooms may have been missed and left undiscovered for a long time after the claim was settled.

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Contact Details

Insurance Claim Solutions
Golf Rd, Rush, Co. Dublin

Mobile: 086 357 1713
Phone : 01 870 9210

We are registered as Public Loss Assessors and fully regulated by the Central Bank of Ireland

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Hilary Jordan
Hilary Jordan
17:38 16 May 22
From my first phone conversation with Trevor I felt very confident that I had chosen the right person to help us negotiate through the minefield that is making a claim through your home insurer. Trevor's colleague Craig visited our home and was very sympathetic to our situation after a burst mains pipe. He explained everything he was doing and then dealt with the loss adjustor from our insurance company reducing our stress. We were kept informed during the entire process and even though we were dealt a bit of a curve ball, Trevor negotiated the best result for us and we can't reccomend ICS enough. It was the best decision we could make. As an add-on we would urge anybody reading this review to look at and review your home insurance and protect yourself against underinsurance. Thank you Trevor & Craig
Helen Halpin
Helen Halpin
22:44 08 Feb 22
I can’t recommend Trevor highly enough. After a house fire in Jan 2022, we had no idea what to do next. Thankfully, Trevor was recommended to us, and despite it being a bank holiday, he called to the house and provided all the reassurance we needed at a difficult time. Trevor is exceptionally professional, took care of all the paperwork, navigated through the tricky process with the Insurance company and kept us updated every step of the way. 5* service.
Jo Crawley
Jo Crawley
12:08 08 Dec 21
Great service from Insurance Claim Solutions would highly recommend. Thanks again
Oliver Mitchell
Oliver Mitchell
10:09 02 Dec 21
Trevor came in after we'd already started the claim and realised it was a much bigger issue than we'd originally thought. He stepped in seamlessly and quickly and took over everything, which made our lives far easier. He kept open communication every step of the way and ensured that the whole process went smoothly for us. Would absolutely recommend Insurance claim solutions to anyone.
Eibhlin Ni Ghabhlain
Eibhlin Ni Ghabhlain
10:37 26 Nov 21
It was such a relief to hand over all details of the insurance claim to Trevor when I had a recent mains leak in my house. He more than lived up to the recommendations I had received about his work, efficient, professional, inspiring confidence that all was being dealt with correctly. Within a remarkably short time he had dealt with all details of claim and I’m very happy with what he achieved for me in terms of a settlement. Can highly recommend him!
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