Oven Fire in kitchen unitWe have recently received a call from a lady who had had a fire damage claim resulting from an oven fire. She had put in an insurance claim herself and waited for the outcome.

The insurance company had sent a loss adjuster in and he had offered to replace the oven and the oven unit only and not the other damage.

The policy holder was not happy as apart from the damage to the oven, there was some other damage which the insurers didn’t want to pay for. The client called us in to handle her case.

Insurance claim outcome after ICS loss assessor intervention

Ceiling above oven fireICS loss assessor carried out a full survey and found out that apart from the oven, all the kitchen units had been smoke damaged and discoloured and also all of the food and contents were not fit for use or consumption due to smoke damage.

We fought hard with the insurers to get them to replace the all kitchen units and their contents and properly repair the ceiling and plaster work.

As a result the policyholder was able to replace the entire kitchen and redecorate. The original offer would have left the policy holder with mismatched and damaged units and she would have been replacing the smoke damaged contents out of her own pocket.

Contact Details

Insurance Claim Solutions
Golf Rd, Rush, Co. Dublin

Mobile: 086 357 1713
Phone : 01 870 9210

We are registered as Public Loss Assessors and fully regulated by the Central Bank of Ireland

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Custome Reviews
Vincent Hanley
Vincent Hanley
13:59 22 Sep 22
I would be happy to recommend Trevor Kelly (Insurance Claim Solutions) in the event you need to make a claim on your household insurance. We recently had a serious leak in our hot water pipes and Trevor’s prompt attention was the essence of professionalism. It also took the hassle and stress out of dealing with the Insurance Company’s loss adjuster and with the pursuit of our claim. Couldn’t recommend him highly enough and would be very comfortable recommending him to family and friends.
Roger Kear
Roger Kear
10:59 04 Sep 22
The level of service that I received from Trevor Kelly was second to none. This was my first major claim with an Insurer and unsure of the process. Trevor took away all that worry. He was polite, reassuring, punctual and efficient. He dealt will all the details of the claim and completely took away all the hassle. If ever there was a service that I would recommend then it has to be Trevor Kelly. If anyone has the misfortune to make an insurance claim then the first call they should make should be to Trevor Kelly.
Eimear McBride
Eimear McBride
13:13 22 Aug 22
I would highly recommend Trevor's services. He guided me through the process from beginning to end, along with providing helpful advice along the way. He was responsive, efficient, practical and empathetic throughout.
Sherin Mathew
Sherin Mathew
16:42 18 Aug 22
Excellent service.....We went through a tough time and Trevor was there to support us... Proffessional and approachable.... Highly recommending.......
sheila hayes
sheila hayes
09:16 04 Aug 22
I used Trevor's company after I had a leak under my floor, he came recommended to me from leak detectors and the same day as I made the call Craig came out to inspect the damage and he handled everything from there on. I was very anxious as my insurance company had told me they would not cover the damage as I was causing it myself by having to dig up the floor to find the leak but Craig assured me it would be sorted. I am extremely happy with the settlement and the service from Insurance Claim Solutions. I would urge anyone in this position to contact them they take all the worries away.
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