water pipe leak is being repaired by a plumberWater pipe leak in apartment

Unnoticed or ignored water pipe leaks can cause considerable damage. If your water tank or central heating are always refilling, even just drips it probably means you have a water pipe leak somewhere. To avoid water damage to your home, you should periodically check your heating pipes and make sure that they are not developing any leaks.

When it comes to water, a stitch in time is worth two. A small leak, if not noticed and fixed as soon as it occurs,  can develop into a serious problem costing you thousands of Euros in damages.

Below is an example of a recent water damage caused to an apartment by a leaking water pipe.

Water Damage Case Study –  Water Pipe Leak

Water damage to apartment - water pipe leakWater pipe leak - measuring moisture of the floor boardsWater pipe leak producing rising damp in wallsWater pipe leak damaging ceilings
In March 2016 ICS received a call from a very distressed apartment owner. We were recommended by a friend who had previously used our service and had been delighted with her settlement. The apartment suffered extensive water damage and the owner was at a loss what to do next.

ICS carried out a survey within a few hours of her call. On arrival we found that a  pressurised water pipe in the attic space above the apartment had leaked at a joint and the water leaked for several hours penetrating the entire apartment.   Severe damage was caused to plaster ceilings, wall plaster, skirting boards, solid timber floorings, stud partitions, door frames and fitted furniture throughout.

ICS carried out an extensive moisture survey, identified and documented all the damages and reported the claim to the insurers. We also organised a plumber to repair the pipe to prevent further damage to the apartment.

ICS then met onsite with the insurance company loss adjuster to provide evidence of the damage and reach agreement on the scope of works. On receiving an approval from the insurers, ICS arranged for the owner to appoint a flood damage restoration specialist to commence strip out and drying. In situations like timely intervention reduces the growth of mould and protects the retained building elements, so starting this process as soon as possible was very important.

ICS then entered into a negotiation and agreed a favourable settlement which allowed reinstatement to be carried out to current building regulations and in accordance with best practice.

ICS helped the owner with the appointment of a building contractor.  As Registered experienced building surveyors we advised our client on the technical aspects of the reinstatement process and assisted in the selection of building finishes.


Contact Details

Insurance Claim Solutions
Golf Rd, Rush, Co. Dublin

Mobile: 086 357 1713
Phone : 01 870 9210

We are registered as Public Loss Assessors and fully regulated by the Central Bank of Ireland

Google Reviews

Custome Reviews
Susie Webster
Susie Webster
12:35 03 Nov 22
Recently had a bad leak in my bungalow, was recommended Trevor from Insurance Claims Solutions. The best thing I ever did, Trevor is an exceptional insurance agent who is prompt, efficient, knowledgeable and friendly. Trevor guided my through the process ensuring the outcome for me was his priority. 100% recommend Trevor from Insurance Claims Solutions, if I could give him more than 5 stars I would!
N roy
N roy
19:20 23 Oct 22
Trevor was recommended to us only 4 weeks ago. We had a leak in kitchen which we thought would need just a new floor. Trevor came in and from that moment onwards we were in safe hands, far more damage than we ever thought thanks to Trevor, he did all the work with our insurance company, no hassles at all. If you have something happen at home and are thinking of using your insurance look no further than Trevor. His knowledge his second to none, best decision we have made in years. 5 stars isn't enough.ThanksNigel and Mags
Graham Nugent
Graham Nugent
09:24 20 Oct 22
I am delighted to recommend Insurance Claim Solutions to anyone facing a need to submit a home insurance claim. We had a significant escape of water from our attic tank while we were away, and came home to quite a smelly mess and water damage. We contacted Insurance Claim Solutions and really appreciated Trevor Kelly's attention to detail, and his professionalism. Trevor is a really good communicator and he is friendly, he took away all of the hassle and bureacracy for us; and as an industry expert he was thorough in preparing our claim and negotiating on our behalf. We handed everything over to Trevor and had no regrets; now that the claim has been settled, we could not be more satisfied. Thank you Trevor.
Eoin Donohoe
Eoin Donohoe
09:21 30 Sep 22
I recently worked with Trevor on a housing claim that required experienced support from a top quality professional. Trevor certainly is a high quality professional who provided great support. Trevor is a great communicator and was extremely good at keeping me up to date on how the process was progressing. He kept me reassured that the issue had his focus and commitment at all times. I would highly recommend Trevor.
Nicole Mc Laughlin
Nicole Mc Laughlin
18:57 26 Sep 22
We cannot give Trevor enough praise and appreciation for his incredible help during our time of crisis. We had a fire in our kitchen, that destroyed the kitchen and damaged the rest of the house. To say we were frightened, overwhelmed, and frankly clueless on what to do would be an understatement. Trevor was with us every step of the way; guiding us on what we needed to do, dealing with our insurance provider, putting us in touch with a clean-up team for our home and possessions, and introducing us to a construction team to do the re-build. *see before and after picsWe were treated with kindness and care by all involved, and our home came out absolutely beautifully! If you or anyone you know should be unfortunate to find themselves in a similar situation, we highly recommend giving Trevor a call!
See All Reviews