water pipe leak is being repaired by a plumberWater pipe leak in apartment

Unnoticed or ignored water pipe leaks can cause considerable damage. If your water tank or central heating are always refilling, even just drips it probably means you have a water pipe leak somewhere. To avoid water damage to your home, you should periodically check your heating pipes and make sure that they are not developing any leaks.

When it comes to water, a stitch in time is worth two. A small leak, if not noticed and fixed as soon as it occurs,  can develop into a serious problem costing you thousands of Euros in damages.

Below is an example of a recent water damage caused to an apartment by a leaking water pipe.

Water Damage Case Study –  Water Pipe Leak

Water damage to apartment - water pipe leakWater pipe leak - measuring moisture of the floor boardsWater pipe leak producing rising damp in wallsWater pipe leak damaging ceilings
In March 2016 ICS received a call from a very distressed apartment owner. We were recommended by a friend who had previously used our service and had been delighted with her settlement. The apartment suffered extensive water damage and the owner was at a loss what to do next.

ICS carried out a survey within a few hours of her call. On arrival we found that a  pressurised water pipe in the attic space above the apartment had leaked at a joint and the water leaked for several hours penetrating the entire apartment.   Severe damage was caused to plaster ceilings, wall plaster, skirting boards, solid timber floorings, stud partitions, door frames and fitted furniture throughout.

ICS carried out an extensive moisture survey, identified and documented all the damages and reported the claim to the insurers. We also organised a plumber to repair the pipe to prevent further damage to the apartment.

ICS then met onsite with the insurance company loss adjuster to provide evidence of the damage and reach agreement on the scope of works. On receiving an approval from the insurers, ICS arranged for the owner to appoint a flood damage restoration specialist to commence strip out and drying. In situations like timely intervention reduces the growth of mould and protects the retained building elements, so starting this process as soon as possible was very important.

ICS then entered into a negotiation and agreed a favourable settlement which allowed reinstatement to be carried out to current building regulations and in accordance with best practice.

ICS helped the owner with the appointment of a building contractor.  As Registered experienced building surveyors we advised our client on the technical aspects of the reinstatement process and assisted in the selection of building finishes.


Contact Details

Insurance Claim Solutions
Golf Rd, Rush, Co. Dublin

Mobile: 086 357 1713
Phone : 01 870 9210

We are registered as Public Loss Assessors and fully regulated by the Central Bank of Ireland

Google Reviews

Custome Reviews
13:56 31 May 22
Trevor was recommended to us by a company who helped detect a leak in our house. Having made contact with Trevor he made it his business to come to the house that same day & gave us great advice & peace of mind as to how to go about our claim & thoroughly investigated the damage. His advice was very helpful and guided us how to go through the process
Grainne Howley
Grainne Howley
10:35 27 May 22
I would highly recommend Trevor’s very professional service. We had a fire at home, needless to say that it could have turned into an extremely stressful situation. This was the first time that I had to deal with such a situation, fortunately Trevor was recommended to me. Trevor was great to deal with throughout the ordeal, he knew what to do and how to do it. He got our insurance claim sorted quickly and efficiently. He saved us from an horrendous amount of stress. If I had deal with the insurance loss adjuster the out come would have been a lot different because I didn’t see all the damage that was caused. Trevor was very thorough and a pleasure to deal with.We had a good out come and now we can put our energy into rebuilding our home. We didn’t have the stress of endless paper work and phone calls and worry and that was invaluable. A great service!
Ellen Brophy
Ellen Brophy
20:04 26 May 22
After a major leak was discovered in our home Trevor was recommended to us.From our first meeting we were impressed at how he explained the process for putting a claim through our Insurance. He arranged all the paperwork, he met with the loss Adjustor from the Insurance Company at our house.He recommended Companies we could use to do the repairs who are excellent.When another problem was discovered during the repair work Trevor went back to the Insurance Company who agreed to meet the extra cost incurred.Trevor's calm manner helped u through a very stressful experience.
Hilary Jordan
Hilary Jordan
17:38 16 May 22
From my first phone conversation with Trevor I felt very confident that I had chosen the right person to help us negotiate through the minefield that is making a claim through your home insurer. Trevor's colleague Craig visited our home and was very sympathetic to our situation after a burst mains pipe. He explained everything he was doing and then dealt with the loss adjustor from our insurance company reducing our stress. We were kept informed during the entire process and even though we were dealt a bit of a curve ball, Trevor negotiated the best result for us and we can't reccomend ICS enough. It was the best decision we could make. As an add-on we would urge anybody reading this review to look at and review your home insurance and protect yourself against underinsurance. Thank you Trevor & Craig
Helen Halpin
Helen Halpin
22:44 08 Feb 22
I can’t recommend Trevor highly enough. After a house fire in Jan 2022, we had no idea what to do next. Thankfully, Trevor was recommended to us, and despite it being a bank holiday, he called to the house and provided all the reassurance we needed at a difficult time. Trevor is exceptionally professional, took care of all the paperwork, navigated through the tricky process with the Insurance company and kept us updated every step of the way. 5* service.
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