Underfloor Pipe Leak

We received a call from a homeowner who was worried about dampness in carpets and dampness rising up walls. The homeowner had noticed that the carpets were damp to the touch, had a damp musty odour, the doors were sticking, skirting boards were peeling off and the wall plaster was discoloured. The homeowner called his insurance company, explained the symptoms and was told that the policy would not cover the damage as it sounded like rising damp, wear and tear and deterioration. Naturally, the homeowner was very worried and wanted to get an independent inspection.

The homeowner contacted Insurance Claim solutions to carry out an independent inspection and advise on the policy cover.  We carried out a full damage assessment, and, from our experience, given the extent of damage, we knew immediately that this amount of damage could only be caused by an extensive leak, and that rising damp was not causing the problem.

The ground floor heating pipes were gun barrel, and as they were approximately 30 years old, are very susceptible to corrosion and leakage.  We discovered that although the heating was constantly on, the radiators on the ground floor didn’t heat up at all and were cold to the touch. This is an indication of a substantial escape of water and the damage caused is covered under the standard household policy. We arranged for one of our leak detection specialists to carry out a test on the system and it confirmed that the pipework was leaking under the concrete floor.

Our leak detection specialist found the leak, and when the concrete floor was dug up, there were pools of water under the concrete slab. Our leak detectors then capped off the system to mitigate the loss, and awaited  loss adjuster inspection.

We immediately contacted the insurance company to advise of our findings and asked them for a loss adjuster to be appointed and to call out to inspect  the damage.  We also advised our client to appoint a water damage restoration specialist to establish the full extent of damage and the treatment plan, we assisted with the appointment of a competent specialist.

We met with loss adjuster and agreed a comprehensive damage treatment and drying programme and comprehensive scope of repairs.

Once the extent of the damage was agreed with the insurance assessor we needed to negotiate the costs.

We agreed on a comprehensive settlement in respect of buildings, contents and as the damage was so extensive, we were able to negotiate alternative accommodation while some of the work was carried out.  The claims management strategy employed ensured that the policyholder received their full entitlement.

Water damage claims 

Pipe Leak water damage North Dublin
Pipe Leak water damage North Dublin
Pipe Leak water damage North Dublin
Pipe Leak water damage North Dublin
Pipe Leak water damage North Dublin

Contact Details

Insurance Claim Solutions
Golf Rd, Rush, Co. Dublin

Mobile: 086 357 1713
Phone : 01 870 9210

We are registered as Public Loss Assessors and fully regulated by the Central Bank of Ireland

Google Reviews

Custome Reviews
Vincent Hanley
Vincent Hanley
13:59 22 Sep 22
I would be happy to recommend Trevor Kelly (Insurance Claim Solutions) in the event you need to make a claim on your household insurance. We recently had a serious leak in our hot water pipes and Trevor’s prompt attention was the essence of professionalism. It also took the hassle and stress out of dealing with the Insurance Company’s loss adjuster and with the pursuit of our claim. Couldn’t recommend him highly enough and would be very comfortable recommending him to family and friends.
Roger Kear
Roger Kear
10:59 04 Sep 22
The level of service that I received from Trevor Kelly was second to none. This was my first major claim with an Insurer and unsure of the process. Trevor took away all that worry. He was polite, reassuring, punctual and efficient. He dealt will all the details of the claim and completely took away all the hassle. If ever there was a service that I would recommend then it has to be Trevor Kelly. If anyone has the misfortune to make an insurance claim then the first call they should make should be to Trevor Kelly.
Eimear McBride
Eimear McBride
13:13 22 Aug 22
I would highly recommend Trevor's services. He guided me through the process from beginning to end, along with providing helpful advice along the way. He was responsive, efficient, practical and empathetic throughout.
Sherin Mathew
Sherin Mathew
16:42 18 Aug 22
Excellent service.....We went through a tough time and Trevor was there to support us... Proffessional and approachable.... Highly recommending.......
sheila hayes
sheila hayes
09:16 04 Aug 22
I used Trevor's company after I had a leak under my floor, he came recommended to me from leak detectors and the same day as I made the call Craig came out to inspect the damage and he handled everything from there on. I was very anxious as my insurance company had told me they would not cover the damage as I was causing it myself by having to dig up the floor to find the leak but Craig assured me it would be sorted. I am extremely happy with the settlement and the service from Insurance Claim Solutions. I would urge anyone in this position to contact them they take all the worries away.
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