Underfloor Pipe Leak

We received a call from a homeowner who was worried about dampness in carpets and dampness rising up walls. The homeowner had noticed that the carpets were damp to the touch, had a damp musty odour, the doors were sticking, skirting boards were peeling off and the wall plaster was discoloured. The homeowner called his insurance company, explained the symptoms and was told that the policy would not cover the damage as it sounded like rising damp, wear and tear and deterioration. Naturally, the homeowner was very worried and wanted to get an independent inspection.

The homeowner contacted Insurance Claim solutions to carry out an independent inspection and advise on the policy cover.  We carried out a full damage assessment, and, from our experience, given the extent of damage, we knew immediately that this amount of damage could only be caused by an extensive leak, and that rising damp was not causing the problem.

The ground floor heating pipes were gun barrel, and as they were approximately 30 years old, are very susceptible to corrosion and leakage.  We discovered that although the heating was constantly on, the radiators on the ground floor didn’t heat up at all and were cold to the touch. This is an indication of a substantial escape of water and the damage caused is covered under the standard household policy. We arranged for one of our leak detection specialists to carry out a test on the system and it confirmed that the pipework was leaking under the concrete floor.

Our leak detection specialist found the leak, and when the concrete floor was dug up, there were pools of water under the concrete slab. Our leak detectors then capped off the system to mitigate the loss, and awaited  loss adjuster inspection.

We immediately contacted the insurance company to advise of our findings and asked them for a loss adjuster to be appointed and to call out to inspect  the damage.  We also advised our client to appoint a water damage restoration specialist to establish the full extent of damage and the treatment plan, we assisted with the appointment of a competent specialist.

We met with loss adjuster and agreed a comprehensive damage treatment and drying programme and comprehensive scope of repairs.

Once the extent of the damage was agreed with the insurance assessor we needed to negotiate the costs.

We agreed on a comprehensive settlement in respect of buildings, contents and as the damage was so extensive, we were able to negotiate alternative accommodation while some of the work was carried out.  The claims management strategy employed ensured that the policyholder received their full entitlement.

Water damage claims 

Pipe Leak water damage North Dublin
Pipe Leak water damage North Dublin
Pipe Leak water damage North Dublin
Pipe Leak water damage North Dublin
Pipe Leak water damage North Dublin

Contact Details

Insurance Claim Solutions
Golf Rd, Rush, Co. Dublin

Mobile: 086 357 1713
Phone : 01 870 9210

We are registered as Public Loss Assessors and fully regulated by the Central Bank of Ireland

Google Reviews

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Hilary Jordan
Hilary Jordan
17:38 16 May 22
From my first phone conversation with Trevor I felt very confident that I had chosen the right person to help us negotiate through the minefield that is making a claim through your home insurer. Trevor's colleague Craig visited our home and was very sympathetic to our situation after a burst mains pipe. He explained everything he was doing and then dealt with the loss adjustor from our insurance company reducing our stress. We were kept informed during the entire process and even though we were dealt a bit of a curve ball, Trevor negotiated the best result for us and we can't reccomend ICS enough. It was the best decision we could make. As an add-on we would urge anybody reading this review to look at and review your home insurance and protect yourself against underinsurance. Thank you Trevor & Craig
Helen Halpin
Helen Halpin
22:44 08 Feb 22
I can’t recommend Trevor highly enough. After a house fire in Jan 2022, we had no idea what to do next. Thankfully, Trevor was recommended to us, and despite it being a bank holiday, he called to the house and provided all the reassurance we needed at a difficult time. Trevor is exceptionally professional, took care of all the paperwork, navigated through the tricky process with the Insurance company and kept us updated every step of the way. 5* service.
Jo Crawley
Jo Crawley
12:08 08 Dec 21
Great service from Insurance Claim Solutions would highly recommend. Thanks again
Oliver Mitchell
Oliver Mitchell
10:09 02 Dec 21
Trevor came in after we'd already started the claim and realised it was a much bigger issue than we'd originally thought. He stepped in seamlessly and quickly and took over everything, which made our lives far easier. He kept open communication every step of the way and ensured that the whole process went smoothly for us. Would absolutely recommend Insurance claim solutions to anyone.
Eibhlin Ni Ghabhlain
Eibhlin Ni Ghabhlain
10:37 26 Nov 21
It was such a relief to hand over all details of the insurance claim to Trevor when I had a recent mains leak in my house. He more than lived up to the recommendations I had received about his work, efficient, professional, inspiring confidence that all was being dealt with correctly. Within a remarkably short time he had dealt with all details of claim and I’m very happy with what he achieved for me in terms of a settlement. Can highly recommend him!
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