Underfloor Pipe Leak

We received a call from a homeowner who was worried about dampness in carpets and dampness rising up walls. The homeowner had noticed that the carpets were damp to the touch, had a damp musty odour, the doors were sticking, skirting boards were peeling off and the wall plaster was discoloured. The homeowner called his insurance company, explained the symptoms and was told that the policy would not cover the damage as it sounded like rising damp, wear and tear and deterioration. Naturally, the homeowner was very worried and wanted to get an independent inspection.

The homeowner contacted Insurance Claim solutions to carry out an independent inspection and advise on the policy cover.  We carried out a full damage assessment, and, from our experience, given the extent of damage, we knew immediately that this amount of damage could only be caused by an extensive leak, and that rising damp was not causing the problem.

The ground floor heating pipes were gun barrel, and as they were approximately 30 years old, are very susceptible to corrosion and leakage.  We discovered that although the heating was constantly on, the radiators on the ground floor didn’t heat up at all and were cold to the touch. This is an indication of a substantial escape of water and the damage caused is covered under the standard household policy. We arranged for one of our leak detection specialists to carry out a test on the system and it confirmed that the pipework was leaking under the concrete floor.

Our leak detection specialist found the leak, and when the concrete floor was dug up, there were pools of water under the concrete slab. Our leak detectors then capped off the system to mitigate the loss, and awaited  loss adjuster inspection.

We immediately contacted the insurance company to advise of our findings and asked them for a loss adjuster to be appointed and to call out to inspect  the damage.  We also advised our client to appoint a water damage restoration specialist to establish the full extent of damage and the treatment plan, we assisted with the appointment of a competent specialist.

We met with loss adjuster and agreed a comprehensive damage treatment and drying programme and comprehensive scope of repairs.

Once the extent of the damage was agreed with the insurance assessor we needed to negotiate the costs.

We agreed on a comprehensive settlement in respect of buildings, contents and as the damage was so extensive, we were able to negotiate alternative accommodation while some of the work was carried out.  The claims management strategy employed ensured that the policyholder received their full entitlement.

Water damage claims 

Pipe Leak water damage North Dublin
Pipe Leak water damage North Dublin
Pipe Leak water damage North Dublin
Pipe Leak water damage North Dublin
Pipe Leak water damage North Dublin

Contact Details

Insurance Claim Solutions
Golf Rd, Rush, Co. Dublin

Mobile: 086 357 1713
Phone : 01 870 9210

We are registered as Public Loss Assessors and fully regulated by the Central Bank of Ireland

Google Reviews

Custome Reviews
Karl Spratt
Karl Spratt
16:47 28 Nov 22
Recently had a bad leak in our upstairs bathroom, I was recommended Trevor from Insurance Claims Solutions. The best thing I ever did, Trevor and the Team at Insurance Claim Solutions made everything hassle free, they dealt with all aspects of our claim. Trevor is an exceptional insurance agent who is prompt, efficient, knowledgeable and friendly. Trevor guided my through the process ensuring the outcome for me was his priority. 100% recommend Trevor from Insurance Claims Solutions, if I could give him more than 5 stars I would!
Susie Webster
Susie Webster
12:35 03 Nov 22
Recently had a bad leak in my bungalow, was recommended Trevor from Insurance Claims Solutions. The best thing I ever did, Trevor is an exceptional insurance agent who is prompt, efficient, knowledgeable and friendly. Trevor guided my through the process ensuring the outcome for me was his priority. 100% recommend Trevor from Insurance Claims Solutions, if I could give him more than 5 stars I would!
N roy
N roy
19:20 23 Oct 22
Trevor was recommended to us only 4 weeks ago. We had a leak in kitchen which we thought would need just a new floor. Trevor came in and from that moment onwards we were in safe hands, far more damage than we ever thought thanks to Trevor, he did all the work with our insurance company, no hassles at all. If you have something happen at home and are thinking of using your insurance look no further than Trevor. His knowledge his second to none, best decision we have made in years. 5 stars isn't enough.ThanksNigel and Mags
Graham Nugent
Graham Nugent
09:24 20 Oct 22
I am delighted to recommend Insurance Claim Solutions to anyone facing a need to submit a home insurance claim. We had a significant escape of water from our attic tank while we were away, and came home to quite a smelly mess and water damage. We contacted Insurance Claim Solutions and really appreciated Trevor Kelly's attention to detail, and his professionalism. Trevor is a really good communicator and he is friendly, he took away all of the hassle and bureacracy for us; and as an industry expert he was thorough in preparing our claim and negotiating on our behalf. We handed everything over to Trevor and had no regrets; now that the claim has been settled, we could not be more satisfied. Thank you Trevor.
Eoin Donohoe
Eoin Donohoe
09:21 30 Sep 22
I recently worked with Trevor on a housing claim that required experienced support from a top quality professional. Trevor certainly is a high quality professional who provided great support. Trevor is a great communicator and was extremely good at keeping me up to date on how the process was progressing. He kept me reassured that the issue had his focus and commitment at all times. I would highly recommend Trevor.
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