A Roof Leak Causes Severe Water Damage to a Building in Dublin

Parapet Gutter detailNot all roof leaks are as a direct result of storm damage. In this case the roof leak was caused by a roof gully that had become blocked causing heavy rain to overflow and pour down the interior wall.

Our client, a building owner  in Dublin City Centre, received a call from a neighbour reporting that water was streaming down the inside of their shop front, out the front door of the building onto the pavement. The business owner, who had recently completed a full refurbishment, arrived at his business and was shocked as to the extent of damage caused in such a short space of time.

The construction of the building included a parapet wall, with water run-off by way of a hidden valley (see Diagram 1).

The outlet of the gutter had become blocked with debris and leaves from shedding trees from a nearby park. After a heavy rain, the water overflowed and poured into the building down through all three stories and out the front door. The water caused extensive internal damage and placed the owner’s business in significant peril as trading was affected.

Insurance Claim Solutions Appointed to Manage the Roof Leak Water Damage Claim

Roof leak Water Damage to the wallpaperRoof leak Water Damage to the ceilingRoof Leak caused Water Damage

Roof leak Water Damage to the basement

Roof leak Water Damage to electrical wiringRoof leak Water Damage to electrical circuits

A friend referred Insurance Claim Solutions to the property owner and our loss assessor visited the site within a few hours. The water caused severe damage to plasterwork, ceilings, doors, frames, carpets, internal woodwork, wallpaper and electrical wiring. It damaged their specialist trade equipment.

We liaised with specialist suppliers and ensured that the correct information was provided to the insurers to assist with a speedy resolution of the claim. The claim also included loss of revenue during the reinstatement works.

As the damage was to the operating business, any delay in reinstatement work would result in significant financial losses. ICS therefore put an emergency recovery plan in place. We arranged for an insurance loss adjuster to attend the site as soon as it was possible. In the meantime, we assisted our client with the mitigation of damage and the commencement of emergency drying and treatment. The main objective was to get the business operational as soon as possible, while working on receiving full compensation for the loss.

Apart from assisting our client with assessment of their loss and managing the claim, we also helped them with the selection of a competent contractor’s to complete both the demolitions/drying/treatment and the reinstatement works.

Our client received he best possible settlement terms for their loss and the business re-opened up following a fast-tracked reinstatement period.

Contact Details

Insurance Claim Solutions
Golf Rd, Rush, Co. Dublin

Mobile: 086 357 1713
Phone : 01 870 9210

We are registered as Public Loss Assessors and fully regulated by the Central Bank of Ireland

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Vincent Hanley
Vincent Hanley
13:59 22 Sep 22
I would be happy to recommend Trevor Kelly (Insurance Claim Solutions) in the event you need to make a claim on your household insurance. We recently had a serious leak in our hot water pipes and Trevor’s prompt attention was the essence of professionalism. It also took the hassle and stress out of dealing with the Insurance Company’s loss adjuster and with the pursuit of our claim. Couldn’t recommend him highly enough and would be very comfortable recommending him to family and friends.
Roger Kear
Roger Kear
10:59 04 Sep 22
The level of service that I received from Trevor Kelly was second to none. This was my first major claim with an Insurer and unsure of the process. Trevor took away all that worry. He was polite, reassuring, punctual and efficient. He dealt will all the details of the claim and completely took away all the hassle. If ever there was a service that I would recommend then it has to be Trevor Kelly. If anyone has the misfortune to make an insurance claim then the first call they should make should be to Trevor Kelly.
Eimear McBride
Eimear McBride
13:13 22 Aug 22
I would highly recommend Trevor's services. He guided me through the process from beginning to end, along with providing helpful advice along the way. He was responsive, efficient, practical and empathetic throughout.
Sherin Mathew
Sherin Mathew
16:42 18 Aug 22
Excellent service.....We went through a tough time and Trevor was there to support us... Proffessional and approachable.... Highly recommending.......
sheila hayes
sheila hayes
09:16 04 Aug 22
I used Trevor's company after I had a leak under my floor, he came recommended to me from leak detectors and the same day as I made the call Craig came out to inspect the damage and he handled everything from there on. I was very anxious as my insurance company had told me they would not cover the damage as I was causing it myself by having to dig up the floor to find the leak but Craig assured me it would be sorted. I am extremely happy with the settlement and the service from Insurance Claim Solutions. I would urge anyone in this position to contact them they take all the worries away.
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