A Roof Leak Causes Severe Water Damage to a Building in Dublin

Parapet Gutter detailNot all roof leaks are as a direct result of storm damage. In this case the roof leak was caused by a roof gully that had become blocked causing heavy rain to overflow and pour down the interior wall.

Our client, a building owner  in Dublin City Centre, received a call from a neighbour reporting that water was streaming down the inside of their shop front, out the front door of the building onto the pavement. The business owner, who had recently completed a full refurbishment, arrived at his business and was shocked as to the extent of damage caused in such a short space of time.

The construction of the building included a parapet wall, with water run-off by way of a hidden valley (see Diagram 1).

The outlet of the gutter had become blocked with debris and leaves from shedding trees from a nearby park. After a heavy rain, the water overflowed and poured into the building down through all three stories and out the front door. The water caused extensive internal damage and placed the owner’s business in significant peril as trading was affected.

Insurance Claim Solutions Appointed to Manage the Roof Leak Water Damage Claim

Roof leak Water Damage to the wallpaperRoof leak Water Damage to the ceilingRoof Leak caused Water Damage

Roof leak Water Damage to the basement

Roof leak Water Damage to electrical wiringRoof leak Water Damage to electrical circuits

A friend referred Insurance Claim Solutions to the property owner and our loss assessor visited the site within a few hours. The water caused severe damage to plasterwork, ceilings, doors, frames, carpets, internal woodwork, wallpaper and electrical wiring. It damaged their specialist trade equipment.

We liaised with specialist suppliers and ensured that the correct information was provided to the insurers to assist with a speedy resolution of the claim. The claim also included loss of revenue during the reinstatement works.

As the damage was to the operating business, any delay in reinstatement work would result in significant financial losses. ICS therefore put an emergency recovery plan in place. We arranged for an insurance loss adjuster to attend the site as soon as it was possible. In the meantime, we assisted our client with the mitigation of damage and the commencement of emergency drying and treatment. The main objective was to get the business operational as soon as possible, while working on receiving full compensation for the loss.

Apart from assisting our client with assessment of their loss and managing the claim, we also helped them with the selection of a competent contractor’s to complete both the demolitions/drying/treatment and the reinstatement works.

Our client received he best possible settlement terms for their loss and the business re-opened up following a fast-tracked reinstatement period.

Contact Details

Insurance Claim Solutions
Golf Rd, Rush, Co. Dublin

Mobile: 086 357 1713
Phone : 01 870 9210

We are registered as Public Loss Assessors and fully regulated by the Central Bank of Ireland

Google Reviews

Custome Reviews
Karl Spratt
Karl Spratt
16:47 28 Nov 22
Recently had a bad leak in our upstairs bathroom, I was recommended Trevor from Insurance Claims Solutions. The best thing I ever did, Trevor and the Team at Insurance Claim Solutions made everything hassle free, they dealt with all aspects of our claim. Trevor is an exceptional insurance agent who is prompt, efficient, knowledgeable and friendly. Trevor guided my through the process ensuring the outcome for me was his priority. 100% recommend Trevor from Insurance Claims Solutions, if I could give him more than 5 stars I would!
Susie Webster
Susie Webster
12:35 03 Nov 22
Recently had a bad leak in my bungalow, was recommended Trevor from Insurance Claims Solutions. The best thing I ever did, Trevor is an exceptional insurance agent who is prompt, efficient, knowledgeable and friendly. Trevor guided my through the process ensuring the outcome for me was his priority. 100% recommend Trevor from Insurance Claims Solutions, if I could give him more than 5 stars I would!
N roy
N roy
19:20 23 Oct 22
Trevor was recommended to us only 4 weeks ago. We had a leak in kitchen which we thought would need just a new floor. Trevor came in and from that moment onwards we were in safe hands, far more damage than we ever thought thanks to Trevor, he did all the work with our insurance company, no hassles at all. If you have something happen at home and are thinking of using your insurance look no further than Trevor. His knowledge his second to none, best decision we have made in years. 5 stars isn't enough.ThanksNigel and Mags
Graham Nugent
Graham Nugent
09:24 20 Oct 22
I am delighted to recommend Insurance Claim Solutions to anyone facing a need to submit a home insurance claim. We had a significant escape of water from our attic tank while we were away, and came home to quite a smelly mess and water damage. We contacted Insurance Claim Solutions and really appreciated Trevor Kelly's attention to detail, and his professionalism. Trevor is a really good communicator and he is friendly, he took away all of the hassle and bureacracy for us; and as an industry expert he was thorough in preparing our claim and negotiating on our behalf. We handed everything over to Trevor and had no regrets; now that the claim has been settled, we could not be more satisfied. Thank you Trevor.
Eoin Donohoe
Eoin Donohoe
09:21 30 Sep 22
I recently worked with Trevor on a housing claim that required experienced support from a top quality professional. Trevor certainly is a high quality professional who provided great support. Trevor is a great communicator and was extremely good at keeping me up to date on how the process was progressing. He kept me reassured that the issue had his focus and commitment at all times. I would highly recommend Trevor.
See All Reviews
js_loader