A Roof Leak Causes Severe Water Damage to a Building in Dublin

Parapet Gutter detailNot all roof leaks are as a direct result of storm damage. In this case the roof leak was caused by a roof gully that had become blocked causing heavy rain to overflow and pour down the interior wall.

Our client, a building owner  in Dublin City Centre, received a call from a neighbour reporting that water was streaming down the inside of their shop front, out the front door of the building onto the pavement. The business owner, who had recently completed a full refurbishment, arrived at his business and was shocked as to the extent of damage caused in such a short space of time.

The construction of the building included a parapet wall, with water run-off by way of a hidden valley (see Diagram 1).

The outlet of the gutter had become blocked with debris and leaves from shedding trees from a nearby park. After a heavy rain, the water overflowed and poured into the building down through all three stories and out the front door. The water caused extensive internal damage and placed the owner’s business in significant peril as trading was affected.

Insurance Claim Solutions Appointed to Manage the Roof Leak Water Damage Claim

Roof leak Water Damage to the wallpaperRoof leak Water Damage to the ceilingRoof Leak caused Water Damage

Roof leak Water Damage to the basement

Roof leak Water Damage to electrical wiringRoof leak Water Damage to electrical circuits

A friend referred Insurance Claim Solutions to the property owner and our loss assessor visited the site within a few hours. The water caused severe damage to plasterwork, ceilings, doors, frames, carpets, internal woodwork, wallpaper and electrical wiring. It damaged their specialist trade equipment.

We liaised with specialist suppliers and ensured that the correct information was provided to the insurers to assist with a speedy resolution of the claim. The claim also included loss of revenue during the reinstatement works.

As the damage was to the operating business, any delay in reinstatement work would result in significant financial losses. ICS therefore put an emergency recovery plan in place. We arranged for an insurance loss adjuster to attend the site as soon as it was possible. In the meantime, we assisted our client with the mitigation of damage and the commencement of emergency drying and treatment. The main objective was to get the business operational as soon as possible, while working on receiving full compensation for the loss.

Apart from assisting our client with assessment of their loss and managing the claim, we also helped them with the selection of a competent contractor’s to complete both the demolitions/drying/treatment and the reinstatement works.

Our client received he best possible settlement terms for their loss and the business re-opened up following a fast-tracked reinstatement period.

Contact Details

Insurance Claim Solutions
Golf Rd, Rush, Co. Dublin

Mobile: 086 357 1713
Phone : 01 870 9210

We are registered as Public Loss Assessors and fully regulated by the Central Bank of Ireland

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Hilary Jordan
Hilary Jordan
17:38 16 May 22
From my first phone conversation with Trevor I felt very confident that I had chosen the right person to help us negotiate through the minefield that is making a claim through your home insurer. Trevor's colleague Craig visited our home and was very sympathetic to our situation after a burst mains pipe. He explained everything he was doing and then dealt with the loss adjustor from our insurance company reducing our stress. We were kept informed during the entire process and even though we were dealt a bit of a curve ball, Trevor negotiated the best result for us and we can't reccomend ICS enough. It was the best decision we could make. As an add-on we would urge anybody reading this review to look at and review your home insurance and protect yourself against underinsurance. Thank you Trevor & Craig
Helen Halpin
Helen Halpin
22:44 08 Feb 22
I can’t recommend Trevor highly enough. After a house fire in Jan 2022, we had no idea what to do next. Thankfully, Trevor was recommended to us, and despite it being a bank holiday, he called to the house and provided all the reassurance we needed at a difficult time. Trevor is exceptionally professional, took care of all the paperwork, navigated through the tricky process with the Insurance company and kept us updated every step of the way. 5* service.
Jo Crawley
Jo Crawley
12:08 08 Dec 21
Great service from Insurance Claim Solutions would highly recommend. Thanks again
Oliver Mitchell
Oliver Mitchell
10:09 02 Dec 21
Trevor came in after we'd already started the claim and realised it was a much bigger issue than we'd originally thought. He stepped in seamlessly and quickly and took over everything, which made our lives far easier. He kept open communication every step of the way and ensured that the whole process went smoothly for us. Would absolutely recommend Insurance claim solutions to anyone.
Eibhlin Ni Ghabhlain
Eibhlin Ni Ghabhlain
10:37 26 Nov 21
It was such a relief to hand over all details of the insurance claim to Trevor when I had a recent mains leak in my house. He more than lived up to the recommendations I had received about his work, efficient, professional, inspiring confidence that all was being dealt with correctly. Within a remarkably short time he had dealt with all details of claim and I’m very happy with what he achieved for me in terms of a settlement. Can highly recommend him!
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