How to make sure that your theft insurance pays out

Burglary high value itemsBurglary and Theft Insurance Tips

We all too often come across policyholders who have been victims of break ins and thefts of their precious possessions. The current downturn in the economy is causing a huge increase in thefts and break-ins.

The items stolen have generally been amassed over many years and the value is usually significant and for many items the sentimental value is in calculable. Popular items for burglars are jewellery, diamonds, silver, gold, coins, watches, cash, iPods, tablets etc. (anything that can been sold off quickly).

Unfortunately, insurance compensations for stolen items are notoriously difficult to get. IF YOU CAN’T PROVE YOU HAD AN ITEM, YOU WILL GENERALLY NOT GET PAID.

The good news for policyholders is that if you have theft cover, you are generally covered by your insurance policy to the specified limit. Bad news, it is that it is up to you to prove to your insurance company that you had these items in the first place.

Insurers will generally refuse compensation, or seriously reduce a payment, unless you can produce one or more of the following proofs of ownership:

  • Original receipt or invoice
  • Photographs of the items (where the item ownership can be confirmed)
  • Valuations
  • Credit card statements


Sounds simple enough? In reality many of these items would be in excess of 5 years old and many items would have been family heirlooms (mothers diamond ring, grannies watch etc.) original receipts would not be available, photographs would be scarce and valuations rarely available. Many of these items would have seriously increased in value since they were purchased many years ago and you would not be aware of their current value. We deal with a large number of cases that this information is not available and it is extremely difficult to get a fair settlement.

Before you take a Theft Cover, ensure that you can prove the ownership of the goods you are about to insure 

  • Take a photograph of all high value items in your property and store safely.
  • Every time you add to your collection take another photo. This will ensure that you have minimum proof should an incident occur.
  • Bring all your jewellery to a jeweller and pay for a detailed valuation of all items,  send this to your insurance company for their records and ask your insurance. company if you need to specify any of the items on your policy.
  • Keep as many receipts as possible. If bought by credit card,  keep your credit card statement.
  • Find out your single article limit for each item (most policies will pay up to 10% sum insured for contents for any one item).
  • Take out all risks cover for expensive jewellery items so they will be protected.

ICS offer inexpensive Policy Cover Review to ensure that your home and your valuables are adequately protected.

If you had a burglary and yo had your high value items stolen, call ICS Loss Assessor. We are independent of your insurance company and we will fight on your behalf to get the best compensation for your loss. Call us on 086 357 1713.

Contact Details

Insurance Claim Solutions
Golf Rd, Rush, Co. Dublin

Mobile: 086 357 1713
Phone : 01 870 9210

We are registered as Public Loss Assessors and fully regulated by the Central Bank of Ireland

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Hilary Jordan
Hilary Jordan
17:38 16 May 22
From my first phone conversation with Trevor I felt very confident that I had chosen the right person to help us negotiate through the minefield that is making a claim through your home insurer. Trevor's colleague Craig visited our home and was very sympathetic to our situation after a burst mains pipe. He explained everything he was doing and then dealt with the loss adjustor from our insurance company reducing our stress. We were kept informed during the entire process and even though we were dealt a bit of a curve ball, Trevor negotiated the best result for us and we can't reccomend ICS enough. It was the best decision we could make. As an add-on we would urge anybody reading this review to look at and review your home insurance and protect yourself against underinsurance. Thank you Trevor & Craig
Helen Halpin
Helen Halpin
22:44 08 Feb 22
I can’t recommend Trevor highly enough. After a house fire in Jan 2022, we had no idea what to do next. Thankfully, Trevor was recommended to us, and despite it being a bank holiday, he called to the house and provided all the reassurance we needed at a difficult time. Trevor is exceptionally professional, took care of all the paperwork, navigated through the tricky process with the Insurance company and kept us updated every step of the way. 5* service.
Jo Crawley
Jo Crawley
12:08 08 Dec 21
Great service from Insurance Claim Solutions would highly recommend. Thanks again
Oliver Mitchell
Oliver Mitchell
10:09 02 Dec 21
Trevor came in after we'd already started the claim and realised it was a much bigger issue than we'd originally thought. He stepped in seamlessly and quickly and took over everything, which made our lives far easier. He kept open communication every step of the way and ensured that the whole process went smoothly for us. Would absolutely recommend Insurance claim solutions to anyone.
Eibhlin Ni Ghabhlain
Eibhlin Ni Ghabhlain
10:37 26 Nov 21
It was such a relief to hand over all details of the insurance claim to Trevor when I had a recent mains leak in my house. He more than lived up to the recommendations I had received about his work, efficient, professional, inspiring confidence that all was being dealt with correctly. Within a remarkably short time he had dealt with all details of claim and I’m very happy with what he achieved for me in terms of a settlement. Can highly recommend him!
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