ICS Claim Management Process | Flood Damage Example

Insurance claim Form

It is difficult to speak about a sample ICS claim management process as the devil is in the detail and each claim is different. However, if you would like to know what happens after you appoint ICS Loss Assessor to manage your insurance claim, below is an example of the steps we may take:

  • As soon as you have notified us about your loss, our experienced Loss Assessor will examine your policy. He will advise you on the extend of your cover, whether there are any applicable exclusions, conditions and other clauses that may effect the amount of settlement you receive for your claim.
  • He will photograph all damages, including potential secondary damage (e.g. from water, smoke, subsidence etc) and complete a full on site survey. The survey may include various tests that will help him uncover potential damage your property which may not be immediately obvious. On commercial policies, he will calculate the loss of business interruption.
  • Your loss assessor will check whether there is any structural damage to your property and he will make sure that it is safe to occupy it.
  • He will then complete all paperwork which includes a claim form and all supporting documentation.
  • The Loss Assessor will then liaise with your insurers and discuss the claim with the Loss Adjuster appointed by them.
  • He will  meet with Loss Adjuster on site to agree the scope for repairs and make sure that all potential damages have been reported and properly assessed.
  • After meeting with the Loss Adjuster, your Loss Assessor will notify a recommended flood restoration company, so they can commence drying and cleaning process.
  • If required, he will liaise with contractors and other professionals to get you the best repair quotes.
  • The Loss Assessor will then negotiate a settlement with your insurance company to ensure you are fully compensated for the damages caused by the flood.
  • If applicable and required,  he will request an interim payment, so the restoration work can be started without a delay.
  • You receive your payment from your insurers.
  • You pay our fee. Because we work exclusively on a No Win – No Fee principle, if you for whatever reason receive no compensation, you pay us nothing.

Contact Details

Insurance Claim Solutions
Golf Rd, Rush, Co. Dublin

Mobile: 086 357 1713
Phone : 01 870 9210

We are registered as Public Loss Assessors and fully regulated by the Central Bank of Ireland

Google Reviews

Custome Reviews
Karl Spratt
Karl Spratt
16:47 28 Nov 22
Recently had a bad leak in our upstairs bathroom, I was recommended Trevor from Insurance Claims Solutions. The best thing I ever did, Trevor and the Team at Insurance Claim Solutions made everything hassle free, they dealt with all aspects of our claim. Trevor is an exceptional insurance agent who is prompt, efficient, knowledgeable and friendly. Trevor guided my through the process ensuring the outcome for me was his priority. 100% recommend Trevor from Insurance Claims Solutions, if I could give him more than 5 stars I would!
Susie Webster
Susie Webster
12:35 03 Nov 22
Recently had a bad leak in my bungalow, was recommended Trevor from Insurance Claims Solutions. The best thing I ever did, Trevor is an exceptional insurance agent who is prompt, efficient, knowledgeable and friendly. Trevor guided my through the process ensuring the outcome for me was his priority. 100% recommend Trevor from Insurance Claims Solutions, if I could give him more than 5 stars I would!
N roy
N roy
19:20 23 Oct 22
Trevor was recommended to us only 4 weeks ago. We had a leak in kitchen which we thought would need just a new floor. Trevor came in and from that moment onwards we were in safe hands, far more damage than we ever thought thanks to Trevor, he did all the work with our insurance company, no hassles at all. If you have something happen at home and are thinking of using your insurance look no further than Trevor. His knowledge his second to none, best decision we have made in years. 5 stars isn't enough.ThanksNigel and Mags
Graham Nugent
Graham Nugent
09:24 20 Oct 22
I am delighted to recommend Insurance Claim Solutions to anyone facing a need to submit a home insurance claim. We had a significant escape of water from our attic tank while we were away, and came home to quite a smelly mess and water damage. We contacted Insurance Claim Solutions and really appreciated Trevor Kelly's attention to detail, and his professionalism. Trevor is a really good communicator and he is friendly, he took away all of the hassle and bureacracy for us; and as an industry expert he was thorough in preparing our claim and negotiating on our behalf. We handed everything over to Trevor and had no regrets; now that the claim has been settled, we could not be more satisfied. Thank you Trevor.
Eoin Donohoe
Eoin Donohoe
09:21 30 Sep 22
I recently worked with Trevor on a housing claim that required experienced support from a top quality professional. Trevor certainly is a high quality professional who provided great support. Trevor is a great communicator and was extremely good at keeping me up to date on how the process was progressing. He kept me reassured that the issue had his focus and commitment at all times. I would highly recommend Trevor.
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