ICS Claim Management Process | Flood Damage Example

Insurance claim Form

It is difficult to speak about a sample ICS claim management process as the devil is in the detail and each claim is different. However, if you would like to know what happens after you appoint ICS Loss Assessor to manage your insurance claim, below is an example of the steps we may take:

  • As soon as you have notified us about your loss, our experienced Loss Assessor will examine your policy. He will advise you on the extend of your cover, whether there are any applicable exclusions, conditions and other clauses that may effect the amount of settlement you receive for your claim.
  • He will photograph all damages, including potential secondary damage (e.g. from water, smoke, subsidence etc) and complete a full on site survey. The survey may include various tests that will help him uncover potential damage your property which may not be immediately obvious. On commercial policies, he will calculate the loss of business interruption.
  • Your loss assessor will check whether there is any structural damage to your property and he will make sure that it is safe to occupy it.
  • He will then complete all paperwork which includes a claim form and all supporting documentation.
  • The Loss Assessor will then liaise with your insurers and discuss the claim with the Loss Adjuster appointed by them.
  • He will  meet with Loss Adjuster on site to agree the scope for repairs and make sure that all potential damages have been reported and properly assessed.
  • After meeting with the Loss Adjuster, your Loss Assessor will notify a recommended flood restoration company, so they can commence drying and cleaning process.
  • If required, he will liaise with contractors and other professionals to get you the best repair quotes.
  • The Loss Assessor will then negotiate a settlement with your insurance company to ensure you are fully compensated for the damages caused by the flood.
  • If applicable and required,  he will request an interim payment, so the restoration work can be started without a delay.
  • You receive your payment from your insurers.
  • You pay our fee. Because we work exclusively on a No Win – No Fee principle, if you for whatever reason receive no compensation, you pay us nothing.

Contact Details

Insurance Claim Solutions
Golf Rd, Rush, Co. Dublin

Mobile: 086 357 1713
Phone : 01 870 9210

We are registered as Public Loss Assessors and fully regulated by the Central Bank of Ireland

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Hilary Jordan
Hilary Jordan
17:38 16 May 22
From my first phone conversation with Trevor I felt very confident that I had chosen the right person to help us negotiate through the minefield that is making a claim through your home insurer. Trevor's colleague Craig visited our home and was very sympathetic to our situation after a burst mains pipe. He explained everything he was doing and then dealt with the loss adjustor from our insurance company reducing our stress. We were kept informed during the entire process and even though we were dealt a bit of a curve ball, Trevor negotiated the best result for us and we can't reccomend ICS enough. It was the best decision we could make. As an add-on we would urge anybody reading this review to look at and review your home insurance and protect yourself against underinsurance. Thank you Trevor & Craig
Helen Halpin
Helen Halpin
22:44 08 Feb 22
I can’t recommend Trevor highly enough. After a house fire in Jan 2022, we had no idea what to do next. Thankfully, Trevor was recommended to us, and despite it being a bank holiday, he called to the house and provided all the reassurance we needed at a difficult time. Trevor is exceptionally professional, took care of all the paperwork, navigated through the tricky process with the Insurance company and kept us updated every step of the way. 5* service.
Jo Crawley
Jo Crawley
12:08 08 Dec 21
Great service from Insurance Claim Solutions would highly recommend. Thanks again
Oliver Mitchell
Oliver Mitchell
10:09 02 Dec 21
Trevor came in after we'd already started the claim and realised it was a much bigger issue than we'd originally thought. He stepped in seamlessly and quickly and took over everything, which made our lives far easier. He kept open communication every step of the way and ensured that the whole process went smoothly for us. Would absolutely recommend Insurance claim solutions to anyone.
Eibhlin Ni Ghabhlain
Eibhlin Ni Ghabhlain
10:37 26 Nov 21
It was such a relief to hand over all details of the insurance claim to Trevor when I had a recent mains leak in my house. He more than lived up to the recommendations I had received about his work, efficient, professional, inspiring confidence that all was being dealt with correctly. Within a remarkably short time he had dealt with all details of claim and I’m very happy with what he achieved for me in terms of a settlement. Can highly recommend him!
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