ICS Claim Management Process | Flood Damage Example

Insurance claim Form

It is difficult to speak about a sample ICS claim management process as the devil is in the detail and each claim is different. However, if you would like to know what happens after you appoint ICS Loss Assessor to manage your insurance claim, below is an example of the steps we may take:

  • As soon as you have notified us about your loss, our experienced Loss Assessor will examine your policy. He will advise you on the extend of your cover, whether there are any applicable exclusions, conditions and other clauses that may effect the amount of settlement you receive for your claim.
  • He will photograph all damages, including potential secondary damage (e.g. from water, smoke, subsidence etc) and complete a full on site survey. The survey may include various tests that will help him uncover potential damage your property which may not be immediately obvious. On commercial policies, he will calculate the loss of business interruption.
  • Your loss assessor will check whether there is any structural damage to your property and he will make sure that it is safe to occupy it.
  • He will then complete all paperwork which includes a claim form and all supporting documentation.
  • The Loss Assessor will then liaise with your insurers and discuss the claim with the Loss Adjuster appointed by them.
  • He will  meet with Loss Adjuster on site to agree the scope for repairs and make sure that all potential damages have been reported and properly assessed.
  • After meeting with the Loss Adjuster, your Loss Assessor will notify a recommended flood restoration company, so they can commence drying and cleaning process.
  • If required, he will liaise with contractors and other professionals to get you the best repair quotes.
  • The Loss Assessor will then negotiate a settlement with your insurance company to ensure you are fully compensated for the damages caused by the flood.
  • If applicable and required,  he will request an interim payment, so the restoration work can be started without a delay.
  • You receive your payment from your insurers.
  • You pay our fee. Because we work exclusively on a No Win – No Fee principle, if you for whatever reason receive no compensation, you pay us nothing.

Contact Details

Insurance Claim Solutions
Golf Rd, Rush, Co. Dublin

Mobile: 086 357 1713
Phone : 01 870 9210

We are registered as Public Loss Assessors and fully regulated by the Central Bank of Ireland

Google Reviews

Custome Reviews
Vincent Hanley
Vincent Hanley
13:59 22 Sep 22
I would be happy to recommend Trevor Kelly (Insurance Claim Solutions) in the event you need to make a claim on your household insurance. We recently had a serious leak in our hot water pipes and Trevor’s prompt attention was the essence of professionalism. It also took the hassle and stress out of dealing with the Insurance Company’s loss adjuster and with the pursuit of our claim. Couldn’t recommend him highly enough and would be very comfortable recommending him to family and friends.
Roger Kear
Roger Kear
10:59 04 Sep 22
The level of service that I received from Trevor Kelly was second to none. This was my first major claim with an Insurer and unsure of the process. Trevor took away all that worry. He was polite, reassuring, punctual and efficient. He dealt will all the details of the claim and completely took away all the hassle. If ever there was a service that I would recommend then it has to be Trevor Kelly. If anyone has the misfortune to make an insurance claim then the first call they should make should be to Trevor Kelly.
Eimear McBride
Eimear McBride
13:13 22 Aug 22
I would highly recommend Trevor's services. He guided me through the process from beginning to end, along with providing helpful advice along the way. He was responsive, efficient, practical and empathetic throughout.
Sherin Mathew
Sherin Mathew
16:42 18 Aug 22
Excellent service.....We went through a tough time and Trevor was there to support us... Proffessional and approachable.... Highly recommending.......
sheila hayes
sheila hayes
09:16 04 Aug 22
I used Trevor's company after I had a leak under my floor, he came recommended to me from leak detectors and the same day as I made the call Craig came out to inspect the damage and he handled everything from there on. I was very anxious as my insurance company had told me they would not cover the damage as I was causing it myself by having to dig up the floor to find the leak but Craig assured me it would be sorted. I am extremely happy with the settlement and the service from Insurance Claim Solutions. I would urge anyone in this position to contact them they take all the worries away.
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