A minor attic tank leak can often go undetected as loft insulation and evaporation can hide the effects. But once a tanks fails the amount of water released can cause a lot of damage.

In this case our client arrived back to her house after being out at work for the day. A disaster greeted her, she was met with water coming out the front door of her property. Our client had only recently carried out extensive decorative and upgraded flooring, furniture and fabrics.

The property is a detached 5 bed, 2 storey building approx 3000 square foot. The attic tank was located in the attic space above the master bedroom on the 1st floor

The property was extensively damaged by a attic tank leak, the entire property was damaged with only 3 rooms unaffected in the entire property. Our client was distraught and a detailed emergency survey was arranged to establish the true extent of the damage.

Attic tank leak – Actions taken by Insurance Claim Solutions

ICS were appointed late on a Monday evening and we managed to get the loss adjuster on site with 12hrs of appointment the following day. We carried out a detailed survey and found that ceilings, floors, woodwork, built in kitchen units, kitchen & Laundry appliances, laptops, DVD players, furniture, beds, mattresses, clothing etc & TVs, kitchen units, tiling etc were badly affected and we carried out extensive testing on these items to demonstrate the damage to the insurance company’s loss adjuster. We found through testing with our moisture meter that several rooms had been affected. Our client had to move out for 4 months to a rental property whilst reinstatement works were carried out. These costs were also covered in her claim. We arranged for emergency strikeout, drying and treatment to be commenced and secured an interim payment for our client to arrange temporary accommodation.

We entered into negotiations with our clients insurance company and we agreed a great settlement fully reflective of her full entitlement Our client by achieving her full entitlement was in a position to appoint a building contractor to complete the works. We assisted our client in sourcing building contractors to ensure the right contractor was appointed to reinstate the property.

Our client is now back in her property and has had it reinstated to her liking. The settlement achieved allowed our client to finish the property to a condition that exceeded pre-loss condition.

Attic tank leak brings down ceiling

Bedroom floor after attic tank leak

down stairs floor after attic tank leak

lounge floor after attic tank leak

Stair well after attic tank leak

utility room after attic tank leak


Contact Details

Insurance Claim Solutions
Golf Rd, Rush, Co. Dublin

Mobile: 086 357 1713
Phone : 01 870 9210

We are registered as Public Loss Assessors and fully regulated by the Central Bank of Ireland

Google Reviews

Custome Reviews
Vincent Hanley
Vincent Hanley
13:59 22 Sep 22
I would be happy to recommend Trevor Kelly (Insurance Claim Solutions) in the event you need to make a claim on your household insurance. We recently had a serious leak in our hot water pipes and Trevor’s prompt attention was the essence of professionalism. It also took the hassle and stress out of dealing with the Insurance Company’s loss adjuster and with the pursuit of our claim. Couldn’t recommend him highly enough and would be very comfortable recommending him to family and friends.
Roger Kear
Roger Kear
10:59 04 Sep 22
The level of service that I received from Trevor Kelly was second to none. This was my first major claim with an Insurer and unsure of the process. Trevor took away all that worry. He was polite, reassuring, punctual and efficient. He dealt will all the details of the claim and completely took away all the hassle. If ever there was a service that I would recommend then it has to be Trevor Kelly. If anyone has the misfortune to make an insurance claim then the first call they should make should be to Trevor Kelly.
Eimear McBride
Eimear McBride
13:13 22 Aug 22
I would highly recommend Trevor's services. He guided me through the process from beginning to end, along with providing helpful advice along the way. He was responsive, efficient, practical and empathetic throughout.
Sherin Mathew
Sherin Mathew
16:42 18 Aug 22
Excellent service.....We went through a tough time and Trevor was there to support us... Proffessional and approachable.... Highly recommending.......
sheila hayes
sheila hayes
09:16 04 Aug 22
I used Trevor's company after I had a leak under my floor, he came recommended to me from leak detectors and the same day as I made the call Craig came out to inspect the damage and he handled everything from there on. I was very anxious as my insurance company had told me they would not cover the damage as I was causing it myself by having to dig up the floor to find the leak but Craig assured me it would be sorted. I am extremely happy with the settlement and the service from Insurance Claim Solutions. I would urge anyone in this position to contact them they take all the worries away.
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