A minor attic tank leak can often go undetected as loft insulation and evaporation can hide the effects. But once a tanks fails the amount of water released can cause a lot of damage.

In this case our client arrived back to her house after being out at work for the day. A disaster greeted her, she was met with water coming out the front door of her property. Our client had only recently carried out extensive decorative and upgraded flooring, furniture and fabrics.

The property is a detached 5 bed, 2 storey building approx 3000 square foot. The attic tank was located in the attic space above the master bedroom on the 1st floor

The property was extensively damaged by a attic tank leak, the entire property was damaged with only 3 rooms unaffected in the entire property. Our client was distraught and a detailed emergency survey was arranged to establish the true extent of the damage.

Attic tank leak – Actions taken by Insurance Claim Solutions

ICS were appointed late on a Monday evening and we managed to get the loss adjuster on site with 12hrs of appointment the following day. We carried out a detailed survey and found that ceilings, floors, woodwork, built in kitchen units, kitchen & Laundry appliances, laptops, DVD players, furniture, beds, mattresses, clothing etc & TVs, kitchen units, tiling etc were badly affected and we carried out extensive testing on these items to demonstrate the damage to the insurance company’s loss adjuster. We found through testing with our moisture meter that several rooms had been affected. Our client had to move out for 4 months to a rental property whilst reinstatement works were carried out. These costs were also covered in her claim. We arranged for emergency strikeout, drying and treatment to be commenced and secured an interim payment for our client to arrange temporary accommodation.

We entered into negotiations with our clients insurance company and we agreed a great settlement fully reflective of her full entitlement Our client by achieving her full entitlement was in a position to appoint a building contractor to complete the works. We assisted our client in sourcing building contractors to ensure the right contractor was appointed to reinstate the property.

Our client is now back in her property and has had it reinstated to her liking. The settlement achieved allowed our client to finish the property to a condition that exceeded pre-loss condition.

Attic tank leak brings down ceiling

Bedroom floor after attic tank leak

down stairs floor after attic tank leak

lounge floor after attic tank leak

Stair well after attic tank leak

utility room after attic tank leak


Contact Details

Insurance Claim Solutions
Golf Rd, Rush, Co. Dublin

Mobile: 086 357 1713
Phone : 01 870 9210

We are registered as Public Loss Assessors and fully regulated by the Central Bank of Ireland

Google Reviews

Custome Reviews
Insurance Claim Solutions
Based on 164 reviews
powered by Google
Hilary Jordan
Hilary Jordan
17:38 16 May 22
From my first phone conversation with Trevor I felt very confident that I had chosen the right person to help us negotiate through the minefield that is making a claim through your home insurer. Trevor's colleague Craig visited our home and was very sympathetic to our situation after a burst mains pipe. He explained everything he was doing and then dealt with the loss adjustor from our insurance company reducing our stress. We were kept informed during the entire process and even though we were dealt a bit of a curve ball, Trevor negotiated the best result for us and we can't reccomend ICS enough. It was the best decision we could make. As an add-on we would urge anybody reading this review to look at and review your home insurance and protect yourself against underinsurance. Thank you Trevor & Craig
Helen Halpin
Helen Halpin
22:44 08 Feb 22
I can’t recommend Trevor highly enough. After a house fire in Jan 2022, we had no idea what to do next. Thankfully, Trevor was recommended to us, and despite it being a bank holiday, he called to the house and provided all the reassurance we needed at a difficult time. Trevor is exceptionally professional, took care of all the paperwork, navigated through the tricky process with the Insurance company and kept us updated every step of the way. 5* service.
Jo Crawley
Jo Crawley
12:08 08 Dec 21
Great service from Insurance Claim Solutions would highly recommend. Thanks again
Oliver Mitchell
Oliver Mitchell
10:09 02 Dec 21
Trevor came in after we'd already started the claim and realised it was a much bigger issue than we'd originally thought. He stepped in seamlessly and quickly and took over everything, which made our lives far easier. He kept open communication every step of the way and ensured that the whole process went smoothly for us. Would absolutely recommend Insurance claim solutions to anyone.
Eibhlin Ni Ghabhlain
Eibhlin Ni Ghabhlain
10:37 26 Nov 21
It was such a relief to hand over all details of the insurance claim to Trevor when I had a recent mains leak in my house. He more than lived up to the recommendations I had received about his work, efficient, professional, inspiring confidence that all was being dealt with correctly. Within a remarkably short time he had dealt with all details of claim and I’m very happy with what he achieved for me in terms of a settlement. Can highly recommend him!
See All Reviews