Blackened Kitchen from fire on stoveOur clients are a young family with three small children in South Co Dublin. They left their home and were commuting to a local supermarket. Our client received a phone call from a neighbour informing her that smoke was bellowing from the vents at the rear of her property and that they could see fire in the kitchen/dining area.  Our client was naturally distraught that her family home had been destroyed and waited for the fire brigade to attend and make safe before she could enter the building. Our clients had suffered extensive kitchen fire and smoke damage to their family home and to most of their personal belongings. Our clients were distraught and the thoughts of dealing with the property damage claim added to the stress and torment that had already been endured.

Actions taken and services provided by ICS

Insurance Claim Solutions were appointed straight away to manage the claim. We had previously handled a fire damage claim for a close family member and they recommended they use Insurance Claim Solutions to handle their case.

We attended site within 24 hours to carry out a full property damage assessment. We found that the kitchen/dining/playroom was extensively fire damaged and that the rest of the house suffered smoke damage. The damage was to buildings and to contents (beds, blinds, curtains, toys, clothing etc.) throughout. We met with the insurance company loss adjuster the day of our appointment and secured an interim payment to ensure our clients were not left out of pockets whilst claim was progressing. Our clients had to move to temporary accommodation until the repairs were completed

ICS liaised with fire and smoke damage restoration specialists to ascertain the full level of damaged items and fire damage to building structure, contents and finishes. We used our specialist reports and opinions to form the basis for our claim formulation and for the negotiation of the settlement figure. We opened negotiations with the insurance loss adjuster and reached a very favourable settlement in line with our client’s full entitlement under the policy.

Benefits of using ICS to manage the claim

ICS managed to have the claim finalised within 2 weeks with all of the reports and negotiations complete. Our pro active approach allowed the strip out and cleaning works to commence within a week of the fire.

ICS greatly minimised the delay, inconvenience and stress on the property owner and ensured that our client’s full entitlement was achieved.

ICS agreed a great settlement on behalf of our client to include for buildings, contents and alternative accommodation following the Fire Damage. Our client was able to restore their family home to a level that exceeded pre-loss condition.

After the fire
Blackened Kitchen from fire on stove


Smoke damage to kitchenFire Damaged Cookerhood
Smoke damage to kitchen
Smoke damage to kitchen door

After the repairs

Kitchen after fire damage repairs


Contact Details

Insurance Claim Solutions
Golf Rd, Rush, Co. Dublin

Mobile: 086 357 1713
Phone : 01 870 9210

We are registered as Public Loss Assessors and fully regulated by the Central Bank of Ireland

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Hilary Jordan
Hilary Jordan
17:38 16 May 22
From my first phone conversation with Trevor I felt very confident that I had chosen the right person to help us negotiate through the minefield that is making a claim through your home insurer. Trevor's colleague Craig visited our home and was very sympathetic to our situation after a burst mains pipe. He explained everything he was doing and then dealt with the loss adjustor from our insurance company reducing our stress. We were kept informed during the entire process and even though we were dealt a bit of a curve ball, Trevor negotiated the best result for us and we can't reccomend ICS enough. It was the best decision we could make. As an add-on we would urge anybody reading this review to look at and review your home insurance and protect yourself against underinsurance. Thank you Trevor & Craig
Helen Halpin
Helen Halpin
22:44 08 Feb 22
I can’t recommend Trevor highly enough. After a house fire in Jan 2022, we had no idea what to do next. Thankfully, Trevor was recommended to us, and despite it being a bank holiday, he called to the house and provided all the reassurance we needed at a difficult time. Trevor is exceptionally professional, took care of all the paperwork, navigated through the tricky process with the Insurance company and kept us updated every step of the way. 5* service.
Jo Crawley
Jo Crawley
12:08 08 Dec 21
Great service from Insurance Claim Solutions would highly recommend. Thanks again
Oliver Mitchell
Oliver Mitchell
10:09 02 Dec 21
Trevor came in after we'd already started the claim and realised it was a much bigger issue than we'd originally thought. He stepped in seamlessly and quickly and took over everything, which made our lives far easier. He kept open communication every step of the way and ensured that the whole process went smoothly for us. Would absolutely recommend Insurance claim solutions to anyone.
Eibhlin Ni Ghabhlain
Eibhlin Ni Ghabhlain
10:37 26 Nov 21
It was such a relief to hand over all details of the insurance claim to Trevor when I had a recent mains leak in my house. He more than lived up to the recommendations I had received about his work, efficient, professional, inspiring confidence that all was being dealt with correctly. Within a remarkably short time he had dealt with all details of claim and I’m very happy with what he achieved for me in terms of a settlement. Can highly recommend him!
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