Blackened Kitchen from fire on stoveOur clients are a young family with three small children in South Co Dublin. They left their home and were commuting to a local supermarket. Our client received a phone call from a neighbour informing her that smoke was bellowing from the vents at the rear of her property and that they could see fire in the kitchen/dining area.  Our client was naturally distraught that her family home had been destroyed and waited for the fire brigade to attend and make safe before she could enter the building. Our clients had suffered extensive kitchen fire and smoke damage to their family home and to most of their personal belongings. Our clients were distraught and the thoughts of dealing with the property damage claim added to the stress and torment that had already been endured.

Actions taken and services provided by ICS

Insurance Claim Solutions were appointed straight away to manage the claim. We had previously handled a fire damage claim for a close family member and they recommended they use Insurance Claim Solutions to handle their case.

We attended site within 24 hours to carry out a full property damage assessment. We found that the kitchen/dining/playroom was extensively fire damaged and that the rest of the house suffered smoke damage. The damage was to buildings and to contents (beds, blinds, curtains, toys, clothing etc.) throughout. We met with the insurance company loss adjuster the day of our appointment and secured an interim payment to ensure our clients were not left out of pockets whilst claim was progressing. Our clients had to move to temporary accommodation until the repairs were completed

ICS liaised with fire and smoke damage restoration specialists to ascertain the full level of damaged items and fire damage to building structure, contents and finishes. We used our specialist reports and opinions to form the basis for our claim formulation and for the negotiation of the settlement figure. We opened negotiations with the insurance loss adjuster and reached a very favourable settlement in line with our client’s full entitlement under the policy.

Benefits of using ICS to manage the claim

ICS managed to have the claim finalised within 2 weeks with all of the reports and negotiations complete. Our pro active approach allowed the strip out and cleaning works to commence within a week of the fire.

ICS greatly minimised the delay, inconvenience and stress on the property owner and ensured that our client’s full entitlement was achieved.

ICS agreed a great settlement on behalf of our client to include for buildings, contents and alternative accommodation following the Fire Damage. Our client was able to restore their family home to a level that exceeded pre-loss condition.

After the fire
Blackened Kitchen from fire on stove


Smoke damage to kitchenFire Damaged Cookerhood
Smoke damage to kitchen
Smoke damage to kitchen door

After the repairs

Kitchen after fire damage repairs


Contact Details

Insurance Claim Solutions
Golf Rd, Rush, Co. Dublin

Mobile: 086 357 1713
Phone : 01 870 9210

We are registered as Public Loss Assessors and fully regulated by the Central Bank of Ireland

Google Reviews

Custome Reviews
Vincent Hanley
Vincent Hanley
13:59 22 Sep 22
I would be happy to recommend Trevor Kelly (Insurance Claim Solutions) in the event you need to make a claim on your household insurance. We recently had a serious leak in our hot water pipes and Trevor’s prompt attention was the essence of professionalism. It also took the hassle and stress out of dealing with the Insurance Company’s loss adjuster and with the pursuit of our claim. Couldn’t recommend him highly enough and would be very comfortable recommending him to family and friends.
Roger Kear
Roger Kear
10:59 04 Sep 22
The level of service that I received from Trevor Kelly was second to none. This was my first major claim with an Insurer and unsure of the process. Trevor took away all that worry. He was polite, reassuring, punctual and efficient. He dealt will all the details of the claim and completely took away all the hassle. If ever there was a service that I would recommend then it has to be Trevor Kelly. If anyone has the misfortune to make an insurance claim then the first call they should make should be to Trevor Kelly.
Eimear McBride
Eimear McBride
13:13 22 Aug 22
I would highly recommend Trevor's services. He guided me through the process from beginning to end, along with providing helpful advice along the way. He was responsive, efficient, practical and empathetic throughout.
Sherin Mathew
Sherin Mathew
16:42 18 Aug 22
Excellent service.....We went through a tough time and Trevor was there to support us... Proffessional and approachable.... Highly recommending.......
sheila hayes
sheila hayes
09:16 04 Aug 22
I used Trevor's company after I had a leak under my floor, he came recommended to me from leak detectors and the same day as I made the call Craig came out to inspect the damage and he handled everything from there on. I was very anxious as my insurance company had told me they would not cover the damage as I was causing it myself by having to dig up the floor to find the leak but Craig assured me it would be sorted. I am extremely happy with the settlement and the service from Insurance Claim Solutions. I would urge anyone in this position to contact them they take all the worries away.
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