Blackened Kitchen from fire on stoveOur clients are a young family with three small children in South Co Dublin. They left their home and were commuting to a local supermarket. Our client received a phone call from a neighbour informing her that smoke was bellowing from the vents at the rear of her property and that they could see fire in the kitchen/dining area.  Our client was naturally distraught that her family home had been destroyed and waited for the fire brigade to attend and make safe before she could enter the building. Our clients had suffered extensive kitchen fire and smoke damage to their family home and to most of their personal belongings. Our clients were distraught and the thoughts of dealing with the property damage claim added to the stress and torment that had already been endured.

Actions taken and services provided by ICS

Insurance Claim Solutions were appointed straight away to manage the claim. We had previously handled a fire damage claim for a close family member and they recommended they use Insurance Claim Solutions to handle their case.

We attended site within 24 hours to carry out a full property damage assessment. We found that the kitchen/dining/playroom was extensively fire damaged and that the rest of the house suffered smoke damage. The damage was to buildings and to contents (beds, blinds, curtains, toys, clothing etc.) throughout. We met with the insurance company loss adjuster the day of our appointment and secured an interim payment to ensure our clients were not left out of pockets whilst claim was progressing. Our clients had to move to temporary accommodation until the repairs were completed

ICS liaised with fire and smoke damage restoration specialists to ascertain the full level of damaged items and fire damage to building structure, contents and finishes. We used our specialist reports and opinions to form the basis for our claim formulation and for the negotiation of the settlement figure. We opened negotiations with the insurance loss adjuster and reached a very favourable settlement in line with our client’s full entitlement under the policy.

Benefits of using ICS to manage the claim

ICS managed to have the claim finalised within 2 weeks with all of the reports and negotiations complete. Our pro active approach allowed the strip out and cleaning works to commence within a week of the fire.

ICS greatly minimised the delay, inconvenience and stress on the property owner and ensured that our client’s full entitlement was achieved.

ICS agreed a great settlement on behalf of our client to include for buildings, contents and alternative accommodation following the Fire Damage. Our client was able to restore their family home to a level that exceeded pre-loss condition.

After the fire
Blackened Kitchen from fire on stove

 

Smoke damage to kitchenFire Damaged Cookerhood
Smoke damage to kitchen
Smoke damage to kitchen door

After the repairs

Kitchen after fire damage repairs

kitchenfire-afterrepairs-2

Contact Details

Insurance Claim Solutions
Golf Rd, Rush, Co. Dublin

Mobile: 086 357 1713
Phone : 01 870 9210

We are registered as Public Loss Assessors and fully regulated by the Central Bank of Ireland

Google Reviews

Custome Reviews
Karl Spratt
Karl Spratt
16:47 28 Nov 22
Recently had a bad leak in our upstairs bathroom, I was recommended Trevor from Insurance Claims Solutions. The best thing I ever did, Trevor and the Team at Insurance Claim Solutions made everything hassle free, they dealt with all aspects of our claim. Trevor is an exceptional insurance agent who is prompt, efficient, knowledgeable and friendly. Trevor guided my through the process ensuring the outcome for me was his priority. 100% recommend Trevor from Insurance Claims Solutions, if I could give him more than 5 stars I would!
Susie Webster
Susie Webster
12:35 03 Nov 22
Recently had a bad leak in my bungalow, was recommended Trevor from Insurance Claims Solutions. The best thing I ever did, Trevor is an exceptional insurance agent who is prompt, efficient, knowledgeable and friendly. Trevor guided my through the process ensuring the outcome for me was his priority. 100% recommend Trevor from Insurance Claims Solutions, if I could give him more than 5 stars I would!
N roy
N roy
19:20 23 Oct 22
Trevor was recommended to us only 4 weeks ago. We had a leak in kitchen which we thought would need just a new floor. Trevor came in and from that moment onwards we were in safe hands, far more damage than we ever thought thanks to Trevor, he did all the work with our insurance company, no hassles at all. If you have something happen at home and are thinking of using your insurance look no further than Trevor. His knowledge his second to none, best decision we have made in years. 5 stars isn't enough.ThanksNigel and Mags
Graham Nugent
Graham Nugent
09:24 20 Oct 22
I am delighted to recommend Insurance Claim Solutions to anyone facing a need to submit a home insurance claim. We had a significant escape of water from our attic tank while we were away, and came home to quite a smelly mess and water damage. We contacted Insurance Claim Solutions and really appreciated Trevor Kelly's attention to detail, and his professionalism. Trevor is a really good communicator and he is friendly, he took away all of the hassle and bureacracy for us; and as an industry expert he was thorough in preparing our claim and negotiating on our behalf. We handed everything over to Trevor and had no regrets; now that the claim has been settled, we could not be more satisfied. Thank you Trevor.
Eoin Donohoe
Eoin Donohoe
09:21 30 Sep 22
I recently worked with Trevor on a housing claim that required experienced support from a top quality professional. Trevor certainly is a high quality professional who provided great support. Trevor is a great communicator and was extremely good at keeping me up to date on how the process was progressing. He kept me reassured that the issue had his focus and commitment at all times. I would highly recommend Trevor.
See All Reviews
js_loader