Claim Management Process | Insurance Claim Services

Insurance Claim Management Process is complex and it has to be followed quite carefully to ensure that the claim is processed as fast as possible and that you receive a full compensation you are entitled to.Any gaps in documentation, unclear repair quotes, omitted material facts, or illegible claim form may result in the claim being denied, or the entire settlement process being delayed. You must remember that insurance companies are not keen on paying out claims, so they look for any reason to delay the process, especially on account of missing information. [callbackrequest]

Claim Management Process Steps

The claim management process consists of the following steps:

site inspection – assess the damage & document the claim. It may require specialist consultation – materials expert, structural engineer assessment etc.)
inspect policy wording to see which aspects of your loss are covered by your policy and which one’s might be excluded
Advice on damage limitation and emergency works
complete claim form and all supporting documentation
notify insurers /submit the claim
meet with insurance loss adjuster to agree the scope of repairs
Formulate, compile and submit the most comprehensive claim estimates and reports for approval.
negotiate the settlement
receive the payout
commence repairs

These are general steps making up claim management process, however these steps may vary depending on the type of claim and on the individual circumstances. As they say the devil is in the detail and each claim will be quite different.If you would like Insurance Claim Solutions to help you with any aspect of your Claim Management Process, please call us on 086 357 1713.

Contact Details

Insurance Claim Solutions
Golf Rd, Rush, Co. Dublin

Mobile: 086 357 1713
Phone : 01 870 9210

We are registered as Public Loss Assessors and fully regulated by the Central Bank of Ireland

Google Reviews

Insurance Claim Solutions

5.0

Based on 154 reviews

Susan Manning

08:17 12 Oct 21

The service provided by Trevor Kelly was exceptional. He is... professional, experienced and efficient. The claim was managed entirely by Trevor so I had no worries about completing documents and providing the Insurance Company with the appropriate details. Trevor was recommended to me by a family member who had an equally positive experience. I in turn am entirely happy to recommend Trevor to everyone in my circle of family friends and acquaintances Susan Manningread more

Una Henshaw

11:36 09 Oct 21

I would highly recommend Insurance Claim Solutions. Trevor... was recommended to me by a friend and I’m so glad he was. He dealt with all aspects of my claim in a very professional manner and I was very happy with the outcome. He was a pleasure to deal with. Thanks Trevorread more

Brenda Rogan

10:11 08 Oct 21

Trevor Kelly is the ultimate professional who carried out a... thorough survey after we experienced a leak in our home. In advance of engaging his service, he offered his opinion on the matter and walked us through the claim process and the impact to our no claims bonus should we proceeded. He addressed our concerns in all regards whilst turning what otherwise would have been a stressful situation into a much less cumbersome and simple experience. I would have no hesitation in recommending Trevor and ICS.read more

Peter McParland

16:13 28 Sep 21

Very professional service delivered by Trevor at Insurance... Claims Solutions. Very streamlined and simple service. Pleasure to deal with.read more

Stephen Ruigrok

15:11 21 Sep 21

I would highly recommend the services of Insurance Claims... Solutions. Very professional, 5 Star service. Thank you Trevor.read more

Gavin Regan

15:24 02 Sep 21

I would highly recommend the services of Insurance Claims... Solutions. Trevor was excellent and handled our claim in such a professional manner. Trevor took the stress out of the whole experience. Thanks Trevor.read more

Maria Creighton

09:32 02 Sep 21

Insurance Claim Solutions took away all the stress when... storm damage caused disaster with our roof causing water to leak into our house from the first time meeting Trevor he put us at ease with his friendly nature explaining everything to us from start to finish he dealt completely with our home insurance company and couldn’t be happier with the outcome I highly recommend Trevor at Insurance Claims Solutions very professional service👏👏read more

Aine Magee

15:36 11 Aug 21

Trevor dealt with a claim I had in relation to leaking... techtite fittings in my house. He was very professional and efficient. And he dealt with all in timely manner when involved. I would very much recommend his services. Thanks Trevor.read more

Deirdre Walls

14:04 10 Aug 21

Trevor was recommended to me by a friend and I am very... grateful he was. It was the first time I have had to make an insurance claim and Trevor's guidance and expertise in this area was invaluable. I would highly recommend him. He was professional and personable and myself and my family are very grateful for his help.read more

Andrew Mathews

17:17 22 Jun 21

Insurance Claim Solutions are an excellent professional... service. I would highly recommend Trevor as he is experienced, knowledgable and very professional. The service is fantastic and stress free. Thank you Trevor.read more

Gisela Walsh

14:24 18 Jun 21

After working with Trevor I can only say that he was a... pleasure to deal with. Very professional and effective. I have no hesitation in recommending him.read more

Clodagh Kennedy

14:45 01 Jun 21

Very good service from start to finish. We had water... damage to our recently re-decorated home, we were distraught and stressed. A neighbor of ours recommended Trevor to us. Trevor’s expertise and familiarity of processing a claim took this daunting task to a calmer level, we were delighted with the outcome of our settlement. We highly recommend contacting this company should one be faced with a similar unfortunate situation, it’s five stars from us. Clodagh Kennedy, Co. Dublin.read more

Conor Murray

08:03 15 May 21

We recently had the nightmare situation of a burst heating... pipe in the concrete slab of our house. Trevor was recommended to us by a friend and we were delighted we contacted him. From his first survey of the damage to settling the claim took about 4 weeks. Trevor took all the stress out of having to negotiate our way through an insurance claim. He told us at the start to trust him, and we were so glad we did, Thank you Trevor, I will be recommending you in the future.read more

Peter O Brien

21:38 12 May 21

Trevor was an absolute pleasure to deal with. He was very... professional and knew exactly what he was talking about. He made the whole process very easy and kept us informed throughout. Would highly recommend Trevor. Thanks again.read more

James Darley

13:34 28 Apr 21

We had a leak in our Kitchen and Utility Room and contacted... a firm to fix it during discussions with the owner of the Company with regard to making an Insurance Claim he suggested we should employ Insurance Claim Solutions owned by Trevor Kelly and boy are we glad we did. We never realized how much was involved in making a claim. After we met Trevor and discussed his fees etc he then proceeded to do all the work for us with the Insurance Company. He also put us in contact with a Company that will be able to do all the work for us. Trevor negotiated a very fair settlement with the Insurance Company and took so much pressure off us and his fee was very reasonable for all the work involved.Trevor kept us in the loop at all times and we cannot thank him enough. Would absolutely recommend Trevor 100per cent .read more

susan murphy

12:32 28 Apr 21

Trevor was a pleasure to deal with. He was very... professional at a difficult time in his own personal life. Without Trevor we would have never received a good settlement. I have no hesitation in recommending Trevor. Again thank youread more

Samantha Coombes

11:26 07 Apr 21

We had an extremely bad leak in our home, which was very... stressful. We contacted Insurance Claim Solutions and dealt with Trevor. He was extremely professional, knowledgeable and cordial. He always answered our phone calls and texts promptly, which helped alleviate the stress and we are so grateful for all his help in a bad situation. I would highly recommend Trevor and ICS, without hesitation.read more

Brian Tighe

11:49 02 Apr 21

Trevor made it all very easy when making my claim to... insurance after gas boiler blew and considerable water damage resulted. Good to get someone knowledgeable on your side. My first time claiming from insurance.read more

Amanda Charters

14:36 23 Mar 21

We had a flood in our house a year ago. We contacted Trevor... and he assured us that he could still help even though our situation was slightly different in that the damage from the flood only became visible in the last few months. We gave Trevor all the details and he took over our case dealing with the insurance company. He kept us informed throughout the various stages of the claim and assured us all was progressing well. Within three weeks the claim was processed and we can now proceed with fixing the damage. He took all the stress away from dealing with Insurance Companies. I'm so glad we contacted Trevor, he's very friendly. honest and professional. I can't recommend Trevor highly enough.read more

Ali Safdar

23:18 15 Mar 21

Would highly recommend Insurance claim solutions. I have... used Trevor services after having a Fire Damage in my house.Trevor is brilliant. He took all the stress of dealing with my insurance claim and handled everything from day one professionally and efficiently keeping me updated the entire process. And managed to get money for accommodation straight away.Trevor is excellent at his job and I can highly recommend him to anyone with a property damage insurance claim.Thanks again for all your help.read more

Kenneth Hills

12:33 27 Jan 21

Trevor (Insurance Claim Solutions) provided us with a... highly professional and friendly service throughout the claims process. He came highly recommended and we can see why. We had extensive damage caused due to a burst pipe in our boiler which occured only days before Christmas. Trevor responded to our urgent request to assess and submit a claim on our behalf. He took all the hassle and stress out of managing this claim ourselves. His expertise was invaluable in being able to identify all issues and to negotiate with our insurers to ensure all damages were accounted for. Thanks again Trevor.read more

Cynthia Kennedy

10:21 22 Jan 21

Excellent service. I cannot recommend Claims Solutions... highly enough. We had a lot of water damage to our home. Trevor was so professional in the way he handled our case from start to finish. He took took the stress out of it completely for us. He was excellent at communicating everything to us. The whole process was completed very quickly. Thank you Trevor.read more

Tim O'Sullivan

10:20 11 Jan 21

Trevor is an insurance claims expert and came highly... recommended. He didn't disappoint! After we had a fire at our premises we found ourselves to be under insured. We expected to have to pay for a considerable portion of the rebuild cost but Trevor managed to secure a settlement that covered the rebuild. Excellent work Trevor. Thank you!read more

Terence Herron

14:39 05 Jan 21

Trevor is a true professional: efficient, thorough,... dedicated and trustworthy. He took care of all dealings with the insurance company. He managed the whole process in a positive, friendly and stress-free way. Highly recommended.read more

Stephen Kennedy

15:47 23 Dec 20

I was fortunate enough to come across Trevor in what was an... incredibly stressful time, having suffered severe flooding in my home. Trevor, was incredibly helpful, and acted without delay. Trevor, is a consummate professional with a wealth of knowledge in his field, who provides exceptional customer service. A true master in his field. Therefore, I would highly recommend Trevor without any hesitation.read more

Shauna Parle

09:47 27 Nov 20

Trevor was extremely helpful and provided an excellent... service throughout the entire process. He really worked to ensure the claims process was as stress free for me as possible by handling all of it on my behalf. I would have been lost without his service after such a traumatic event, couldn’t recommend him enough.read more

D C

22:08 26 Nov 20

I would like to recommend Trevor Kelly for handling my... claim after I had a leak in the house which caused a lot of water damage. He took control and dealt with every aspect of the claim and made the whole experience stress free. I didn’t have to deal with the Insurance company at all, I just handed Trevor the forms and he took care of everything. I found Trevor very helpful and friendly all though the process and once again I wouldn’t hesitate to recommend him.read more

Katherine Lyons

21:45 25 Nov 20

Trevor was very professional and experienced. His... expertise made the whole process go smoothly. He made sure I was informed and put at ease from our very first conversation. I must have thanked him 100 times, it is hard enough to deal with the damage and emotions without having to deal with the stress of the claim also. I will be recommending him to family and friends with confidence. Quick and Professional service. I am delighted with my outcome.read more

Siobhain Tuckey

10:06 25 Nov 20

I cannot thank Trevor enough for all his assistance with a... claim on my dads house. He made the process so simply and organized everything. Trevor was easy to work with and excellent at communicating so we understood the process at all times. I would highly recommend working with Trevor in relation to any insurance claims!read more

Natasha Smith Menton

21:53 21 Oct 20

I contacted Trevor on behalf of an elderly family member... who had a leak resulting in water damage in his house. Trevor reassured me from the very first call that I was doing the right thing by using his service. He was extremely professional and very thorough in his assessment. We didn't have to fill out any hefty paper work or bounce back and forth with the insurance company. Trevor took care of all that. I couldn't believe how quickly it was processed and settled. Amazing work Trevor. We can't thank you enough for the time and effort that you put in. We can concentrate on the repairs now 👍read more

Sarah Carroll

18:38 16 Oct 20

Trevor Kelly was referred to me by our insurance broker... after complications arose with our claim for water damage to our home. Trevor was not only extremely thorough and experienced with his advice but was also helpful, kind and compassionate. He alleviated so much of the stress endured by the situation by handling absolutely everything for us.Without Trevor's expertise, our claim which was initially declined would never have been approved. His advise was fundamental to the success of our claim, which surpassed all our expectations financially. Thank you so much Trevor for all your wonderful work, I have absolutely no hesitation in recommending your service to anyone who might need it.read more

Louise Cleary

12:25 15 Oct 20

I could not recommend Trevor Kelly enough. I was so... stressed out trying to deal with an insurance claim for the first time. Upon recommendation, I contacted Trevor and it was the best decision ever. Thanks to his professionalism, his calming nature, his re-assuring words to me and also to his in depth knowledge of the business, I was able to leave all dealings with my insurance company to him knowing that I was in very capable and safe hands. Thank you again Trevor for looking after me so very well.read more

Lucas Vazquez

18:11 14 Sep 20

Trevor is one of those really good professionals you are... lucky to cross paths in live. An absolute gentleman from day one , he took all pressure and made it so easy ( it was our first insurance claim ever) .Trevor many thanks for your help! There is not way for thanking you enough and it is being a pleasure to meet you. High recommend to anyone whos in the mist of an insurance claim.! ( nev and lucas, dublin )read more

Riona Mc Grath

20:35 07 Sep 20

The whole experience was so efficient, easy and honestly... made what should have been an ordeal into a positive experience! Trevor went above and beyond and worth his weight in gold. I would highly recommend Insurance Claims solutions to anyone facing into a claim!read more

Allish Oconnor

20:34 04 Apr 20

Thank you Trevor so much for all your help with my recent... insurance claim. Trevor looked after all paperwork and communication with my insurance company. The claim was processed very efficiently and was totally stress free for me, considering that we had a serious leak in the house. Trevor actually recommended a builder to complete the work and we are extremely satisfied with the job. Do not hesitate to contact Trevor if you find yourself in the need of accessing your insurance! All the best Trevor.read more

Mar O'Donoghue

13:08 30 Mar 20

Excellent service. Very difficult case arising due to water... egress from damaged pipe work causing significant subsidence. Insurers attempted to frustrate the claim, without Trevor's help we would never have been able to navigate the claims process successfully. We are forever grateful and would never attempt a home insurance claim again without engaging Trevor first. We cannot recommend his services strongly enough.read more

Antoinette Tierney

19:18 20 Mar 20

Thanks a million @insurance_claim_solutions_ for looking... after my mam and dad insurance claim after a flood wrecked their bathroom and sitting room. Thank you Trevor for making sure she got fixed up even after the job was finished they would have had no idea how to claim and probably would have left it without claiming, and you took over everything for them. They now have a beautiful wet room which is a godsend to my elderly parents I would highly recommend you in the future and have passed your number on. Thanks again for making a huge difference to their lives greatly appreciated From Antoinetteread more

Miryam Harris

09:36 21 Feb 20

Trevor was recommended by our neighbour when we had a water... leak before Christmas. He was just amazing from start to finish and took the hassle way from us having to deal with the insurance company.At all times he was very professional, knowledgeable and courteous.The whole process was seamless from start to finish.I would highly recommend Trevor from Insurance Claims Solutions to anyone.read more

Fidelma Heeney

14:27 20 Feb 20

Trevor assisted with a claim due to a flood which caused... quite an amount of damage to the property. His calm knowledgeable presence reassured me throughout the process. His professionalism and attention to detail was exceptional and nothing got overlooked. I cannot say enough positive things about his way of working and cannot recommend him highly enough.read more

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Trevor Kelly

BSc (Hons) Building Surveying.
Registered Public Loss Assessor, regulated by the Central Bank of Ireland

Trevor has over 16 years of experience as an Insurance Loss Assessor. His services are fully compliant with the regulations of the Central Bank of Ireland.

He is: