Name	Set by	Purpose	Lasts
ics_consent	insuranceclaimsolutions.ie	Remembers your cookie choices so we do not ask on every page.	6 months
ht_ctc_storage	insuranceclaimsolutions.ie	Browser storage used by the WhatsApp chat button to remember its display settings.	Until cleared
__stripe_mid, __stripe_sid	Stripe	Set by our card payment provider, only on the balance of payment page, to help prevent fraud when you pay by card.	1 year / 30 minutes
icsExitIntentSeen	insuranceclaimsolutions.ie	Browser storage on our free claim advice pages that remembers you have already seen the "before you go" message, so it is not shown again.	Until you close the browser tab

Name	Set by	Purpose	Lasts
_ga, _ga_*	Google Analytics	Distinguishes visitors and sessions to produce visitor statistics.	2 years
_clck, _clsk, CLID, MUID, _cltk	Microsoft Clarity	Records how pages are used, such as clicks and scrolling, so we can see where the site is hard to use.	Up to 1 year
ics_attr, ics_lead_pending, ics_lead_sent	insuranceclaimsolutions.ie	Browser storage that remembers how your visit started (for example the page you arrived on, or the search or advert you came from), so it can be sent with an enquiry and the enquiry is counted once.	Until you close the browser tab

Name	Set by	Purpose	Lasts
_gcl_au, _gcl_aw	Google Ads	Link a visit or an enquiry to the Google ad that was clicked.	90 days
IDE, test_cookie	Google (doubleclick.net)	Used by Google to show and measure ads, including to people who have visited the website.	Up to 13 months
_gcl_ls and call tracking entries	Google Ads	Browser storage that remembers the Google ad you clicked and which Google forwarding phone number to show you, so calls that follow an ad can be counted.	Up to 90 days
ics_ud	insuranceclaimsolutions.ie	Browser storage holding a scrambled (hashed) copy of the email address and phone number you enter in an enquiry form, passed to Google Ads with the enquiry so it can be matched to an advert you clicked. Deleted once used.	Until used, or you close the browser tab

INSURANCE CLAIM SOLUTIONS

Insurance Claims Management Process

Insurance Claim Process is complex and it has to be followed quite carefully. We can help you manage the entire process starting with the assessment of your loss through to filing the claim and negotiating the settlement.

Insurance Claim Management Process Steps

The insurance claim management process has several stages, and a missed step can delay the claim.

Report the loss to your insurer or broker as soon as possible, as your policy requires, and contact us at the same time. These are general steps in the claim management process, however these steps may vary depending on the type of claim and on the individual circumstances.

As they say the devil is in the detail and each claim will be quite different.

If you would like Insurance Claim Solutions to help you with any aspect of your Claim Management Process, please call us on 01 870 9210.

DOCUMENT THE DAMAGE

The Loss Assessor will visit your property to assess and document the loss. He may take some pictures, videos, or use specialised equipment to capture a 3D image of the damage. He may also call for a specialist consultation from a materials expert, a structural engineer etc.

INSPECT YOUR POLICY WORDING

The Loss Assessor or Claims Management Expert will read carefully the small print in your policy to see which aspects of your loss are covered by your policy and which ones might be excluded. He will also make note of any special clauses and excesses that will impact your payout.

FORMULATE AN APPROACH

Based on the gathered evidence of the damage and depending on your policy wording, the Claim Manager will then formulate a plan as to how the claim is going to be presented to the insurance company. He will then discuss this plan with you and also advise you on any policy exclusions and potential emergency works.

COMPLETE CLAIM FORM

Claim Manager will then complete the claim form and all supporting documentation e.g. any expert opinions or tests that will support your claim. He will check that the form and supporting documents are complete before they are submitted.

FILE THE CLAIM

Once the Claim Form is completed and all supporting documentation is in order, the Claim Manager will then submit the claim to your insurers on your behalf.

MEET WITH LOSS ADJUSTER

After receiving the claim, your insurer will usually appoint a loss adjuster to assess the damage on its behalf and agree the scope of repairs. Our Claims Manager will meet the loss adjuster and present the claim, including any damage that may not be immediately obvious.

COLLECT & SUBMIT REPAIR QUOTES

Based on the agreed scope of repairs, the Claim Manager will then collect quotes from your preferred repairers, or, if you don’t have any, he can help you obtain quotes from suitable contractors. Check your policy conditions on approved repairers before you appoint anyone.

NEGOTIATE CLAIM SETTLEMENT

Once all the repair quotes are in, your Claim Manager will negotiate the settlement with your insurers, backed by the evidence gathered at each earlier step.

RECEIVE CLAIM PAYOUT

Once the settlement is agreed with your insurer, the insurer pays you directly. We work on a no win, no fee basis, and our fee is payable only after you have received payment from your insurer.

Cookies on this website