A minor attic tank leak can often go undetected as loft insulation and evaporation can hide the effects. But once a tanks fails the amount of water released can cause a lot of damage.
In this case our client arrived back to her house after being out at work for the day. A disaster greeted her, she was met with water coming out the front door of her property. Our client had only recently carried out extensive decorative and upgraded flooring, furniture and fabrics.
The property is a large two-storey family home. The attic tank was located in the attic space above the master bedroom on the 1st floor
The property was extensively damaged by a attic tank leak, the entire property was damaged with only 3 rooms unaffected in the entire property. Our client was distraught and a detailed emergency survey was arranged to establish the extent of the damage.
Attic tank leak – Actions taken by Insurance Claim Solutions
ICS were appointed late on a Monday evening and we carried out a detailed survey and found that ceilings, floors, woodwork, built in kitchen units, kitchen & Laundry appliances, laptops, DVD players, furniture, beds, mattresses, clothing etc & TVs, kitchen units, tiling etc were badly affected and we carried out extensive testing on these items to demonstrate the damage to the insurance company’s loss adjuster. We found through testing with our moisture meter that several rooms had been affected. Our client had to move out to a rental property whilst reinstatement works were carried out. We arranged for emergency strikeout, drying and treatment to be commenced and sought an interim payment from the insurer so that our client could arrange temporary accommodation.
We then dealt with our client’s insurance company on the claim. Our client appointed a building contractor to carry out the reinstatement works.
Our client is now back in her property.
