We had a significant pipe failure on the second floor of our house at the water pump and the water came out very fast at high pressure and came though the ceilings to the ground floor causing extensive damage to ceilings, walls, floors, electrics and furnishings.
We were introduced to Trevor and Insurance Claims Solutions by a contact and Trevor made himself available without delay to come and assess the damage. We were immediately impressed by his knowledge of the underwriting market and how the whole claims process works and the importance of preparing very detailed analysis of the necessary works. In addition he is well known among the loss adjuster community which is important and it was clear to us that he is respected within the professional assessor and adjuster community, this is very important for a successful claim and it gave us great confidence when we were very upset by what had happened.
Trevor took complete charge of the process and kept us fully briefed. He prepared the detailed claim for our review without delay and reviewed it with us before submitting is to the loss adjuster. Trevor’s attention to detail and speed to completion and agreement of our claim was terrific and allowed us to get to work on restoring our home without a significant delay. He kept us briefed throughout and was very professional in every respect. We would have no hesitation in recommending Trevor as a claims assessor.
Andrew and Deirdre Craig.