BDMA logoAs part of my commitment to continuous professional development, I travelled to Market Harborough in the UK to participate in the BDMA, “Key Elements of Damage Management for Insurers and Loss Adjusters” formal structured training course. The course focused on Fire Damage and Water Damage/Flooding.

The aim of this course, in the BDMA’s words

“The course aims to provide delegates with an understanding of key elements of damage management best practice as delivered by professional practitioners. It is anticipated that this course, combined with further study of the insurer version of the BDMA Training & Reference Module and the BDMA Standards, will enable students to engage in informed discussion with clients and contractors, identify and agree appropriate and cost-effective solutions and challenge incorrect procedures. Students meeting the relevant criteria will acquire sufficient knowledge to prepare for the BDMA Insurance Technician examination with a view to accreditation under this category”.

This particular course was designed exclusively for Public Loss Assessors (like myself), Chartered Loss Adjusters, Insurers other claims management professionals, working within the insurance industry and tasked with agreeing on remediation of damaged buildings. The practices and recommended remediation techniques are integral to the function of my job and the industry as a whole.

What did I learn from this course?

In addition to an overview of the generic procedures followed by professional damage management practitioners when dealing with water, flood and fire damage, the course covered:

  • Measuring moisture in buildings accurately to avoid extended drying periods
  • Correctly identifying drying systems for cost-effective drying
  • Understanding how to classify water, flood and fire incidents to help make better decisions
  • How drying systems can be used to significantly reduce the scope of building work
  • Which materials and building designs affect drying, and how they can be dealt with
  • Ways to control indemnity spend in general and improve the customer’s experience

Whilst I had already built up considerable knowledge and understanding regarding the correct management of damaged buildings, I found it invaluable to have a recognised accreditation body, tabulate and present the recognised industry standards, from the UK.

I found the course to be a valuable addition to my existing knowledge base, and ‘all in all’, very worthwhile.

In summary;

As with anything in life, if you are looking to hire a claims consultant or insurance claims professional, check their credentials, ask questions, such as; does your assessor have specialist training and do they keep up to date with continuous professional development?

Above all, make sure that they have the specialist knowledge to correctly help you navigate the claims process, as you only get one opportunity to present you claim!!

Contact Details

Insurance Claim Solutions
Golf Rd, Rush, Co. Dublin

Mobile: 086 357 1713
Phone : 01 870 9210

We are registered as Public Loss Assessors and fully regulated by the Central Bank of Ireland

Google Reviews

Custome Reviews
Insurance Claim Solutions
5.0
Based on 164 reviews
powered by Google
Hilary Jordan
Hilary Jordan
17:38 16 May 22
From my first phone conversation with Trevor I felt very confident that I had chosen the right person to help us negotiate through the minefield that is making a claim through your home insurer. Trevor's colleague Craig visited our home and was very sympathetic to our situation after a burst mains pipe. He explained everything he was doing and then dealt with the loss adjustor from our insurance company reducing our stress. We were kept informed during the entire process and even though we were dealt a bit of a curve ball, Trevor negotiated the best result for us and we can't reccomend ICS enough. It was the best decision we could make. As an add-on we would urge anybody reading this review to look at and review your home insurance and protect yourself against underinsurance. Thank you Trevor & Craig
Helen Halpin
Helen Halpin
22:44 08 Feb 22
I can’t recommend Trevor highly enough. After a house fire in Jan 2022, we had no idea what to do next. Thankfully, Trevor was recommended to us, and despite it being a bank holiday, he called to the house and provided all the reassurance we needed at a difficult time. Trevor is exceptionally professional, took care of all the paperwork, navigated through the tricky process with the Insurance company and kept us updated every step of the way. 5* service.
Jo Crawley
Jo Crawley
12:08 08 Dec 21
Great service from Insurance Claim Solutions would highly recommend. Thanks again
Oliver Mitchell
Oliver Mitchell
10:09 02 Dec 21
Trevor came in after we'd already started the claim and realised it was a much bigger issue than we'd originally thought. He stepped in seamlessly and quickly and took over everything, which made our lives far easier. He kept open communication every step of the way and ensured that the whole process went smoothly for us. Would absolutely recommend Insurance claim solutions to anyone.
Eibhlin Ni Ghabhlain
Eibhlin Ni Ghabhlain
10:37 26 Nov 21
It was such a relief to hand over all details of the insurance claim to Trevor when I had a recent mains leak in my house. He more than lived up to the recommendations I had received about his work, efficient, professional, inspiring confidence that all was being dealt with correctly. Within a remarkably short time he had dealt with all details of claim and I’m very happy with what he achieved for me in terms of a settlement. Can highly recommend him!
See All Reviews
js_loader