BDMA logoAs part of my commitment to continuous professional development, I travelled to Market Harborough in the UK to participate in the BDMA, “Key Elements of Damage Management for Insurers and Loss Adjusters” formal structured training course. The course focused on Fire Damage and Water Damage/Flooding.

The aim of this course, in the BDMA’s words

“The course aims to provide delegates with an understanding of key elements of damage management best practice as delivered by professional practitioners. It is anticipated that this course, combined with further study of the insurer version of the BDMA Training & Reference Module and the BDMA Standards, will enable students to engage in informed discussion with clients and contractors, identify and agree appropriate and cost-effective solutions and challenge incorrect procedures. Students meeting the relevant criteria will acquire sufficient knowledge to prepare for the BDMA Insurance Technician examination with a view to accreditation under this category”.

This particular course was designed exclusively for Public Loss Assessors (like myself), Chartered Loss Adjusters, Insurers other claims management professionals, working within the insurance industry and tasked with agreeing on remediation of damaged buildings. The practices and recommended remediation techniques are integral to the function of my job and the industry as a whole.

What did I learn from this course?

In addition to an overview of the generic procedures followed by professional damage management practitioners when dealing with water, flood and fire damage, the course covered:

  • Measuring moisture in buildings accurately to avoid extended drying periods
  • Correctly identifying drying systems for cost-effective drying
  • Understanding how to classify water, flood and fire incidents to help make better decisions
  • How drying systems can be used to significantly reduce the scope of building work
  • Which materials and building designs affect drying, and how they can be dealt with
  • Ways to control indemnity spend in general and improve the customer’s experience

Whilst I had already built up considerable knowledge and understanding regarding the correct management of damaged buildings, I found it invaluable to have a recognised accreditation body, tabulate and present the recognised industry standards, from the UK.

I found the course to be a valuable addition to my existing knowledge base, and ‘all in all’, very worthwhile.

In summary;

As with anything in life, if you are looking to hire a claims consultant or insurance claims professional, check their credentials, ask questions, such as; does your assessor have specialist training and do they keep up to date with continuous professional development?

Above all, make sure that they have the specialist knowledge to correctly help you navigate the claims process, as you only get one opportunity to present you claim!!

Contact Details

Insurance Claim Solutions
Golf Rd, Rush, Co. Dublin

Mobile: 086 357 1713
Phone : 01 870 9210

We are registered as Public Loss Assessors and fully regulated by the Central Bank of Ireland

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Custome Reviews
Vincent Hanley
Vincent Hanley
13:59 22 Sep 22
I would be happy to recommend Trevor Kelly (Insurance Claim Solutions) in the event you need to make a claim on your household insurance. We recently had a serious leak in our hot water pipes and Trevor’s prompt attention was the essence of professionalism. It also took the hassle and stress out of dealing with the Insurance Company’s loss adjuster and with the pursuit of our claim. Couldn’t recommend him highly enough and would be very comfortable recommending him to family and friends.
Roger Kear
Roger Kear
10:59 04 Sep 22
The level of service that I received from Trevor Kelly was second to none. This was my first major claim with an Insurer and unsure of the process. Trevor took away all that worry. He was polite, reassuring, punctual and efficient. He dealt will all the details of the claim and completely took away all the hassle. If ever there was a service that I would recommend then it has to be Trevor Kelly. If anyone has the misfortune to make an insurance claim then the first call they should make should be to Trevor Kelly.
Eimear McBride
Eimear McBride
13:13 22 Aug 22
I would highly recommend Trevor's services. He guided me through the process from beginning to end, along with providing helpful advice along the way. He was responsive, efficient, practical and empathetic throughout.
Sherin Mathew
Sherin Mathew
16:42 18 Aug 22
Excellent service.....We went through a tough time and Trevor was there to support us... Proffessional and approachable.... Highly recommending.......
sheila hayes
sheila hayes
09:16 04 Aug 22
I used Trevor's company after I had a leak under my floor, he came recommended to me from leak detectors and the same day as I made the call Craig came out to inspect the damage and he handled everything from there on. I was very anxious as my insurance company had told me they would not cover the damage as I was causing it myself by having to dig up the floor to find the leak but Craig assured me it would be sorted. I am extremely happy with the settlement and the service from Insurance Claim Solutions. I would urge anyone in this position to contact them they take all the worries away.
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