BDMA logoAs part of my commitment to continuous professional development, I travelled to Market Harborough in the UK to participate in the BDMA, “Key Elements of Damage Management for Insurers and Loss Adjusters” formal structured training course. The course focused on Fire Damage and Water Damage/Flooding.

The aim of this course, in the BDMA’s words

“The course aims to provide delegates with an understanding of key elements of damage management best practice as delivered by professional practitioners. It is anticipated that this course, combined with further study of the insurer version of the BDMA Training & Reference Module and the BDMA Standards, will enable students to engage in informed discussion with clients and contractors, identify and agree appropriate and cost-effective solutions and challenge incorrect procedures. Students meeting the relevant criteria will acquire sufficient knowledge to prepare for the BDMA Insurance Technician examination with a view to accreditation under this category”.

This particular course was designed exclusively for Public Loss Assessors (like myself), Chartered Loss Adjusters, Insurers other claims management professionals, working within the insurance industry and tasked with agreeing on remediation of damaged buildings. The practices and recommended remediation techniques are integral to the function of my job and the industry as a whole.

What did I learn from this course?

In addition to an overview of the generic procedures followed by professional damage management practitioners when dealing with water, flood and fire damage, the course covered:

  • Measuring moisture in buildings accurately to avoid extended drying periods
  • Correctly identifying drying systems for cost-effective drying
  • Understanding how to classify water, flood and fire incidents to help make better decisions
  • How drying systems can be used to significantly reduce the scope of building work
  • Which materials and building designs affect drying, and how they can be dealt with
  • Ways to control indemnity spend in general and improve the customer’s experience

Whilst I had already built up considerable knowledge and understanding regarding the correct management of damaged buildings, I found it invaluable to have a recognised accreditation body, tabulate and present the recognised industry standards, from the UK.

I found the course to be a valuable addition to my existing knowledge base, and ‘all in all’, very worthwhile.

In summary;

As with anything in life, if you are looking to hire a claims consultant or insurance claims professional, check their credentials, ask questions, such as; does your assessor have specialist training and do they keep up to date with continuous professional development?

Above all, make sure that they have the specialist knowledge to correctly help you navigate the claims process, as you only get one opportunity to present you claim!!

Contact Details

Insurance Claim Solutions
Golf Rd, Rush, Co. Dublin

Mobile: 086 357 1713
Phone : 01 870 9210

We are registered as Public Loss Assessors and fully regulated by the Central Bank of Ireland

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Karl Spratt
Karl Spratt
16:47 28 Nov 22
Recently had a bad leak in our upstairs bathroom, I was recommended Trevor from Insurance Claims Solutions. The best thing I ever did, Trevor and the Team at Insurance Claim Solutions made everything hassle free, they dealt with all aspects of our claim. Trevor is an exceptional insurance agent who is prompt, efficient, knowledgeable and friendly. Trevor guided my through the process ensuring the outcome for me was his priority. 100% recommend Trevor from Insurance Claims Solutions, if I could give him more than 5 stars I would!
Susie Webster
Susie Webster
12:35 03 Nov 22
Recently had a bad leak in my bungalow, was recommended Trevor from Insurance Claims Solutions. The best thing I ever did, Trevor is an exceptional insurance agent who is prompt, efficient, knowledgeable and friendly. Trevor guided my through the process ensuring the outcome for me was his priority. 100% recommend Trevor from Insurance Claims Solutions, if I could give him more than 5 stars I would!
N roy
N roy
19:20 23 Oct 22
Trevor was recommended to us only 4 weeks ago. We had a leak in kitchen which we thought would need just a new floor. Trevor came in and from that moment onwards we were in safe hands, far more damage than we ever thought thanks to Trevor, he did all the work with our insurance company, no hassles at all. If you have something happen at home and are thinking of using your insurance look no further than Trevor. His knowledge his second to none, best decision we have made in years. 5 stars isn't enough.ThanksNigel and Mags
Graham Nugent
Graham Nugent
09:24 20 Oct 22
I am delighted to recommend Insurance Claim Solutions to anyone facing a need to submit a home insurance claim. We had a significant escape of water from our attic tank while we were away, and came home to quite a smelly mess and water damage. We contacted Insurance Claim Solutions and really appreciated Trevor Kelly's attention to detail, and his professionalism. Trevor is a really good communicator and he is friendly, he took away all of the hassle and bureacracy for us; and as an industry expert he was thorough in preparing our claim and negotiating on our behalf. We handed everything over to Trevor and had no regrets; now that the claim has been settled, we could not be more satisfied. Thank you Trevor.
Eoin Donohoe
Eoin Donohoe
09:21 30 Sep 22
I recently worked with Trevor on a housing claim that required experienced support from a top quality professional. Trevor certainly is a high quality professional who provided great support. Trevor is a great communicator and was extremely good at keeping me up to date on how the process was progressing. He kept me reassured that the issue had his focus and commitment at all times. I would highly recommend Trevor.
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