Underground Pipe Leak In A Home In South Dublin

Underground pipe leakUnderground Pipe Leak Claim | In early January 2016 we were asked to carry out a site survey on suspicion that there might be an underground pipe leak somewhere.

The call came from a home owner in the South Dublin on the recommendation from the home owner’s neighbour, who had used ICS services a few years previously.

The home owner and his wife noticed various large damp patches on some of the internal walls. The timber floors and skirting boards began to cup and buckle and pull away from the walls and floors. At first they suspected that their radiator was leaking, but they could not find the source.

Heating system – Underground pipe leak

ICS surveyed the property and observed that most of the plaster was damaged, the stud partitions had been saturated and were beginning to break down, the skirting boards and floor coverings were also compromised.
We checked the heating system and discovered that the pipework was gun barrel and it had reached the end of its life. ICS Loss Assessor commissioned a pressure test on the heating system, which confirmed that the underground pipe has developed a leak.

He carried extensive testing of materials to establish the extend of damage.  The tests revealed that the concrete sub-floor and block work walls were all saturated with water and required extensive drying and water extraction.

ICS Loss Assessor documented and photographed the full extent of the damaged areas and reported the claim to insurers. He then met on site with the loss adjuster to show the evidence of the damage and ensure that the homeowners’ interest was protected.
Underground leak Underground pipe leakUnderfloor central heating pipes damage caused by leaking central heating pipe

As always with these types of claims the insurers came back with a low settlement offer and we had to work hard to ensure that our clients got a full compensation for their loss.

After a couple of rounds of negotiations and a number of site visits, we secured the best possible settlement terms.


Benefits of employing ICS Loss Assessor to manage the claim

In this case the damage was caused by an underground pipe leak in a solid floor, no cascading water, just a gradual rise in dampness.

By hiring ICS the homeowner managed to receive the best settlement terms and get the property reinstated to a condition that surpassed the pre-loss condition. Whilst carrying out the repairs the homeowner upgraded the heating system, insulated the walls, laid new floors and carried out total re-decoration.

If you would like ICS Loss Assessor to help you with your claim, or you know someone who could benegit from our expertise, call Trevor on 086 357 1713.

Contact Details

Insurance Claim Solutions
Golf Rd, Rush, Co. Dublin

Mobile: 086 357 1713
Phone : 01 870 9210

We are registered as Public Loss Assessors and fully regulated by the Central Bank of Ireland

Google Reviews

Custome Reviews
13:56 31 May 22
Trevor was recommended to us by a company who helped detect a leak in our house. Having made contact with Trevor he made it his business to come to the house that same day & gave us great advice & peace of mind as to how to go about our claim & thoroughly investigated the damage. His advice was very helpful and guided us how to go through the process
Grainne Howley
Grainne Howley
10:35 27 May 22
I would highly recommend Trevor’s very professional service. We had a fire at home, needless to say that it could have turned into an extremely stressful situation. This was the first time that I had to deal with such a situation, fortunately Trevor was recommended to me. Trevor was great to deal with throughout the ordeal, he knew what to do and how to do it. He got our insurance claim sorted quickly and efficiently. He saved us from an horrendous amount of stress. If I had deal with the insurance loss adjuster the out come would have been a lot different because I didn’t see all the damage that was caused. Trevor was very thorough and a pleasure to deal with.We had a good out come and now we can put our energy into rebuilding our home. We didn’t have the stress of endless paper work and phone calls and worry and that was invaluable. A great service!
Ellen Brophy
Ellen Brophy
20:04 26 May 22
After a major leak was discovered in our home Trevor was recommended to us.From our first meeting we were impressed at how he explained the process for putting a claim through our Insurance. He arranged all the paperwork, he met with the loss Adjustor from the Insurance Company at our house.He recommended Companies we could use to do the repairs who are excellent.When another problem was discovered during the repair work Trevor went back to the Insurance Company who agreed to meet the extra cost incurred.Trevor's calm manner helped u through a very stressful experience.
Hilary Jordan
Hilary Jordan
17:38 16 May 22
From my first phone conversation with Trevor I felt very confident that I had chosen the right person to help us negotiate through the minefield that is making a claim through your home insurer. Trevor's colleague Craig visited our home and was very sympathetic to our situation after a burst mains pipe. He explained everything he was doing and then dealt with the loss adjustor from our insurance company reducing our stress. We were kept informed during the entire process and even though we were dealt a bit of a curve ball, Trevor negotiated the best result for us and we can't reccomend ICS enough. It was the best decision we could make. As an add-on we would urge anybody reading this review to look at and review your home insurance and protect yourself against underinsurance. Thank you Trevor & Craig
Helen Halpin
Helen Halpin
22:44 08 Feb 22
I can’t recommend Trevor highly enough. After a house fire in Jan 2022, we had no idea what to do next. Thankfully, Trevor was recommended to us, and despite it being a bank holiday, he called to the house and provided all the reassurance we needed at a difficult time. Trevor is exceptionally professional, took care of all the paperwork, navigated through the tricky process with the Insurance company and kept us updated every step of the way. 5* service.
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