Underground Pipe Leak In A Home In South Dublin

Underground pipe leakUnderground Pipe Leak Claim | In early January 2016 we were asked to carry out a site survey on suspicion that there might be an underground pipe leak somewhere.

The call came from a home owner in the South Dublin on the recommendation from the home owner’s neighbour, who had used ICS services a few years previously.

The home owner and his wife noticed various large damp patches on some of the internal walls. The timber floors and skirting boards began to cup and buckle and pull away from the walls and floors. At first they suspected that their radiator was leaking, but they could not find the source.

Heating system – Underground pipe leak

ICS surveyed the property and observed that most of the plaster was damaged, the stud partitions had been saturated and were beginning to break down, the skirting boards and floor coverings were also compromised.
We checked the heating system and discovered that the pipework was gun barrel and it had reached the end of its life. ICS Loss Assessor commissioned a pressure test on the heating system, which confirmed that the underground pipe has developed a leak.

He carried extensive testing of materials to establish the extend of damage.  The tests revealed that the concrete sub-floor and block work walls were all saturated with water and required extensive drying and water extraction.

ICS Loss Assessor documented and photographed the full extent of the damaged areas and reported the claim to insurers. He then met on site with the loss adjuster to show the evidence of the damage and ensure that the homeowners’ interest was protected.
Underground leak Underground pipe leakUnderfloor central heating pipes damage caused by leaking central heating pipe

As always with these types of claims the insurers came back with a low settlement offer and we had to work hard to ensure that our clients got a full compensation for their loss.

After a couple of rounds of negotiations and a number of site visits, we secured the best possible settlement terms.


Benefits of employing ICS Loss Assessor to manage the claim

In this case the damage was caused by an underground pipe leak in a solid floor, no cascading water, just a gradual rise in dampness.

By hiring ICS the homeowner managed to receive the best settlement terms and get the property reinstated to a condition that surpassed the pre-loss condition. Whilst carrying out the repairs the homeowner upgraded the heating system, insulated the walls, laid new floors and carried out total re-decoration.

If you would like ICS Loss Assessor to help you with your claim, or you know someone who could benegit from our expertise, call Trevor on 086 357 1713.

Contact Details

Insurance Claim Solutions
Golf Rd, Rush, Co. Dublin

Mobile: 086 357 1713
Phone : 01 870 9210

We are registered as Public Loss Assessors and fully regulated by the Central Bank of Ireland

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Custome Reviews
Susie Webster
Susie Webster
12:35 03 Nov 22
Recently had a bad leak in my bungalow, was recommended Trevor from Insurance Claims Solutions. The best thing I ever did, Trevor is an exceptional insurance agent who is prompt, efficient, knowledgeable and friendly. Trevor guided my through the process ensuring the outcome for me was his priority. 100% recommend Trevor from Insurance Claims Solutions, if I could give him more than 5 stars I would!
N roy
N roy
19:20 23 Oct 22
Trevor was recommended to us only 4 weeks ago. We had a leak in kitchen which we thought would need just a new floor. Trevor came in and from that moment onwards we were in safe hands, far more damage than we ever thought thanks to Trevor, he did all the work with our insurance company, no hassles at all. If you have something happen at home and are thinking of using your insurance look no further than Trevor. His knowledge his second to none, best decision we have made in years. 5 stars isn't enough.ThanksNigel and Mags
Graham Nugent
Graham Nugent
09:24 20 Oct 22
I am delighted to recommend Insurance Claim Solutions to anyone facing a need to submit a home insurance claim. We had a significant escape of water from our attic tank while we were away, and came home to quite a smelly mess and water damage. We contacted Insurance Claim Solutions and really appreciated Trevor Kelly's attention to detail, and his professionalism. Trevor is a really good communicator and he is friendly, he took away all of the hassle and bureacracy for us; and as an industry expert he was thorough in preparing our claim and negotiating on our behalf. We handed everything over to Trevor and had no regrets; now that the claim has been settled, we could not be more satisfied. Thank you Trevor.
Eoin Donohoe
Eoin Donohoe
09:21 30 Sep 22
I recently worked with Trevor on a housing claim that required experienced support from a top quality professional. Trevor certainly is a high quality professional who provided great support. Trevor is a great communicator and was extremely good at keeping me up to date on how the process was progressing. He kept me reassured that the issue had his focus and commitment at all times. I would highly recommend Trevor.
Nicole Mc Laughlin
Nicole Mc Laughlin
18:57 26 Sep 22
We cannot give Trevor enough praise and appreciation for his incredible help during our time of crisis. We had a fire in our kitchen, that destroyed the kitchen and damaged the rest of the house. To say we were frightened, overwhelmed, and frankly clueless on what to do would be an understatement. Trevor was with us every step of the way; guiding us on what we needed to do, dealing with our insurance provider, putting us in touch with a clean-up team for our home and possessions, and introducing us to a construction team to do the re-build. *see before and after picsWe were treated with kindness and care by all involved, and our home came out absolutely beautifully! If you or anyone you know should be unfortunate to find themselves in a similar situation, we highly recommend giving Trevor a call!
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