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In late 2014, a luxury Georgian family home in the South of Dublin was badly damaged by fire.

Trevor Kelly, a Loss Assessor from Insurance Claim Solutions was asked to assist with managing the insurance claim. We had handled a claim previously for the owners; following referral by their insurance brokers a number of years ago.

Trevor attended the site within 2 hours of receiving the call and captured photographic evidence of the loss.

The property, a Georgian detached mansion stands on its own considerable grounds and features a number of outbuildings.The fire caused considerable damage to the entire property and all that remained were the external walls. The roof was damaged, thus causing the entire building to be unstable.

Following our initial site visit we advised our clients to appoint a professional architect and structural engineer immediately. The architect and engineers were appointed to assist us in determining the correct procedure to progress. The architect was employed to liaise with local authorities and to determine if planning permission was required for the rebuild and to complete drawings.

Trevor liaised with the architect, consultant structural engineer in conjunction with insurance company to formulate a plan for the strip out and stabilization of existing structure.

The reinstatement of the property was complicated by the fact that the property is a protected listed structure and any changes are subject to strict conditions. The architect following a meeting confirmed that planning permission was required and that a full planning application was required before any reinstatement works were commenced.

ICS were able to recommend a reliable contractor who was to carry out stabilization and protection works. These works were carried out to avoid any further damage to structure, risk to health and safety of professionals, potential trespassers and to mitigate the loss.

The building was sympathetically stripped out and the stabilization, bracing and support structures installed pending the grant of planning permission. The building featured exquisite fixtures and fittings and these were removed for storage, restoration and refitting. During the strip-out and stabilization, ICS loss assessor attended the site every 2-3 days to monitor the progress and document the works.

The fire had destroyed not only the building but also the furniture, clothing, contents, artwork, fixtures and fitting and caused considerable distress to the homeowners.  Insurance Claim Solutions Claims Manager compiled the claim and negotiated on behalf of the owners the best possible settlement value and settlement terms.

Having received a full compensation for their loss, the clients are able to carry out a full restoration, without having to cut corners. As the restoration made the property inhabitable for a very long time, our clients required an extensive period of alternative accommodation and again ICS handled this negotiation.

ICS Loss Assessor provided an end-to-end claim management service that included loss assessment, compilation and filing of the insurance claim, negotiations with the insurers and their loss adjustor for the best settlement amount and settlement terms as well as monitoring the entire claim settlement process

 

Contact Details

Insurance Claim Solutions
Golf Rd, Rush, Co. Dublin

Mobile: 086 357 1713
Phone : 01 870 9210

We are registered as Public Loss Assessors and fully regulated by the Central Bank of Ireland

Google Reviews

Custome Reviews
Vincent Hanley
Vincent Hanley
13:59 22 Sep 22
I would be happy to recommend Trevor Kelly (Insurance Claim Solutions) in the event you need to make a claim on your household insurance. We recently had a serious leak in our hot water pipes and Trevor’s prompt attention was the essence of professionalism. It also took the hassle and stress out of dealing with the Insurance Company’s loss adjuster and with the pursuit of our claim. Couldn’t recommend him highly enough and would be very comfortable recommending him to family and friends.
Roger Kear
Roger Kear
10:59 04 Sep 22
The level of service that I received from Trevor Kelly was second to none. This was my first major claim with an Insurer and unsure of the process. Trevor took away all that worry. He was polite, reassuring, punctual and efficient. He dealt will all the details of the claim and completely took away all the hassle. If ever there was a service that I would recommend then it has to be Trevor Kelly. If anyone has the misfortune to make an insurance claim then the first call they should make should be to Trevor Kelly.
Eimear McBride
Eimear McBride
13:13 22 Aug 22
I would highly recommend Trevor's services. He guided me through the process from beginning to end, along with providing helpful advice along the way. He was responsive, efficient, practical and empathetic throughout.
Sherin Mathew
Sherin Mathew
16:42 18 Aug 22
Excellent service.....We went through a tough time and Trevor was there to support us... Proffessional and approachable.... Highly recommending.......
sheila hayes
sheila hayes
09:16 04 Aug 22
I used Trevor's company after I had a leak under my floor, he came recommended to me from leak detectors and the same day as I made the call Craig came out to inspect the damage and he handled everything from there on. I was very anxious as my insurance company had told me they would not cover the damage as I was causing it myself by having to dig up the floor to find the leak but Craig assured me it would be sorted. I am extremely happy with the settlement and the service from Insurance Claim Solutions. I would urge anyone in this position to contact them they take all the worries away.
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