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In late 2014, a luxury Georgian family home in the South of Dublin was badly damaged by fire.

Trevor Kelly, a Loss Assessor from Insurance Claim Solutions was asked to assist with managing the insurance claim. We had handled a claim previously for the owners; following referral by their insurance brokers a number of years ago.

Trevor attended the site within 2 hours of receiving the call and captured photographic evidence of the loss.

The property, a Georgian detached mansion stands on its own considerable grounds and features a number of outbuildings.The fire caused considerable damage to the entire property and all that remained were the external walls. The roof was damaged, thus causing the entire building to be unstable.

Following our initial site visit we advised our clients to appoint a professional architect and structural engineer immediately. The architect and engineers were appointed to assist us in determining the correct procedure to progress. The architect was employed to liaise with local authorities and to determine if planning permission was required for the rebuild and to complete drawings.

Trevor liaised with the architect, consultant structural engineer in conjunction with insurance company to formulate a plan for the strip out and stabilization of existing structure.

The reinstatement of the property was complicated by the fact that the property is a protected listed structure and any changes are subject to strict conditions. The architect following a meeting confirmed that planning permission was required and that a full planning application was required before any reinstatement works were commenced.

ICS were able to recommend a reliable contractor who was to carry out stabilization and protection works. These works were carried out to avoid any further damage to structure, risk to health and safety of professionals, potential trespassers and to mitigate the loss.

The building was sympathetically stripped out and the stabilization, bracing and support structures installed pending the grant of planning permission. The building featured exquisite fixtures and fittings and these were removed for storage, restoration and refitting. During the strip-out and stabilization, ICS loss assessor attended the site every 2-3 days to monitor the progress and document the works.

The fire had destroyed not only the building but also the furniture, clothing, contents, artwork, fixtures and fitting and caused considerable distress to the homeowners.  Insurance Claim Solutions Claims Manager compiled the claim and negotiated on behalf of the owners the best possible settlement value and settlement terms.

Having received a full compensation for their loss, the clients are able to carry out a full restoration, without having to cut corners. As the restoration made the property inhabitable for a very long time, our clients required an extensive period of alternative accommodation and again ICS handled this negotiation.

ICS Loss Assessor provided an end-to-end claim management service that included loss assessment, compilation and filing of the insurance claim, negotiations with the insurers and their loss adjustor for the best settlement amount and settlement terms as well as monitoring the entire claim settlement process

 

Contact Details

Insurance Claim Solutions
Golf Rd, Rush, Co. Dublin

Mobile: 086 357 1713
Phone : 01 870 9210

We are registered as Public Loss Assessors and fully regulated by the Central Bank of Ireland

Google Reviews

Custome Reviews
Karl Spratt
Karl Spratt
16:47 28 Nov 22
Recently had a bad leak in our upstairs bathroom, I was recommended Trevor from Insurance Claims Solutions. The best thing I ever did, Trevor and the Team at Insurance Claim Solutions made everything hassle free, they dealt with all aspects of our claim. Trevor is an exceptional insurance agent who is prompt, efficient, knowledgeable and friendly. Trevor guided my through the process ensuring the outcome for me was his priority. 100% recommend Trevor from Insurance Claims Solutions, if I could give him more than 5 stars I would!
Susie Webster
Susie Webster
12:35 03 Nov 22
Recently had a bad leak in my bungalow, was recommended Trevor from Insurance Claims Solutions. The best thing I ever did, Trevor is an exceptional insurance agent who is prompt, efficient, knowledgeable and friendly. Trevor guided my through the process ensuring the outcome for me was his priority. 100% recommend Trevor from Insurance Claims Solutions, if I could give him more than 5 stars I would!
N roy
N roy
19:20 23 Oct 22
Trevor was recommended to us only 4 weeks ago. We had a leak in kitchen which we thought would need just a new floor. Trevor came in and from that moment onwards we were in safe hands, far more damage than we ever thought thanks to Trevor, he did all the work with our insurance company, no hassles at all. If you have something happen at home and are thinking of using your insurance look no further than Trevor. His knowledge his second to none, best decision we have made in years. 5 stars isn't enough.ThanksNigel and Mags
Graham Nugent
Graham Nugent
09:24 20 Oct 22
I am delighted to recommend Insurance Claim Solutions to anyone facing a need to submit a home insurance claim. We had a significant escape of water from our attic tank while we were away, and came home to quite a smelly mess and water damage. We contacted Insurance Claim Solutions and really appreciated Trevor Kelly's attention to detail, and his professionalism. Trevor is a really good communicator and he is friendly, he took away all of the hassle and bureacracy for us; and as an industry expert he was thorough in preparing our claim and negotiating on our behalf. We handed everything over to Trevor and had no regrets; now that the claim has been settled, we could not be more satisfied. Thank you Trevor.
Eoin Donohoe
Eoin Donohoe
09:21 30 Sep 22
I recently worked with Trevor on a housing claim that required experienced support from a top quality professional. Trevor certainly is a high quality professional who provided great support. Trevor is a great communicator and was extremely good at keeping me up to date on how the process was progressing. He kept me reassured that the issue had his focus and commitment at all times. I would highly recommend Trevor.
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