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In late 2014, a luxury Georgian family home in the South of Dublin was badly damaged by fire.

Trevor Kelly, a Loss Assessor from Insurance Claim Solutions was asked to assist with managing the insurance claim. We had handled a claim previously for the owners; following referral by their insurance brokers a number of years ago.

Trevor attended the site within 2 hours of receiving the call and captured photographic evidence of the loss.

The property, a Georgian detached mansion stands on its own considerable grounds and features a number of outbuildings.The fire caused considerable damage to the entire property and all that remained were the external walls. The roof was damaged, thus causing the entire building to be unstable.

Following our initial site visit we advised our clients to appoint a professional architect and structural engineer immediately. The architect and engineers were appointed to assist us in determining the correct procedure to progress. The architect was employed to liaise with local authorities and to determine if planning permission was required for the rebuild and to complete drawings.

Trevor liaised with the architect, consultant structural engineer in conjunction with insurance company to formulate a plan for the strip out and stabilization of existing structure.

The reinstatement of the property was complicated by the fact that the property is a protected listed structure and any changes are subject to strict conditions. The architect following a meeting confirmed that planning permission was required and that a full planning application was required before any reinstatement works were commenced.

ICS were able to recommend a reliable contractor who was to carry out stabilization and protection works. These works were carried out to avoid any further damage to structure, risk to health and safety of professionals, potential trespassers and to mitigate the loss.

The building was sympathetically stripped out and the stabilization, bracing and support structures installed pending the grant of planning permission. The building featured exquisite fixtures and fittings and these were removed for storage, restoration and refitting. During the strip-out and stabilization, ICS loss assessor attended the site every 2-3 days to monitor the progress and document the works.

The fire had destroyed not only the building but also the furniture, clothing, contents, artwork, fixtures and fitting and caused considerable distress to the homeowners.  Insurance Claim Solutions Claims Manager compiled the claim and negotiated on behalf of the owners the best possible settlement value and settlement terms.

Having received a full compensation for their loss, the clients are able to carry out a full restoration, without having to cut corners. As the restoration made the property inhabitable for a very long time, our clients required an extensive period of alternative accommodation and again ICS handled this negotiation.

ICS Loss Assessor provided an end-to-end claim management service that included loss assessment, compilation and filing of the insurance claim, negotiations with the insurers and their loss adjustor for the best settlement amount and settlement terms as well as monitoring the entire claim settlement process

 

Contact Details

Insurance Claim Solutions
Golf Rd, Rush, Co. Dublin

Mobile: 086 357 1713
Phone : 01 870 9210

We are registered as Public Loss Assessors and fully regulated by the Central Bank of Ireland

Google Reviews

Custome Reviews
Insurance Claim Solutions
5.0
Based on 164 reviews
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Hilary Jordan
Hilary Jordan
17:38 16 May 22
From my first phone conversation with Trevor I felt very confident that I had chosen the right person to help us negotiate through the minefield that is making a claim through your home insurer. Trevor's colleague Craig visited our home and was very sympathetic to our situation after a burst mains pipe. He explained everything he was doing and then dealt with the loss adjustor from our insurance company reducing our stress. We were kept informed during the entire process and even though we were dealt a bit of a curve ball, Trevor negotiated the best result for us and we can't reccomend ICS enough. It was the best decision we could make. As an add-on we would urge anybody reading this review to look at and review your home insurance and protect yourself against underinsurance. Thank you Trevor & Craig
Helen Halpin
Helen Halpin
22:44 08 Feb 22
I can’t recommend Trevor highly enough. After a house fire in Jan 2022, we had no idea what to do next. Thankfully, Trevor was recommended to us, and despite it being a bank holiday, he called to the house and provided all the reassurance we needed at a difficult time. Trevor is exceptionally professional, took care of all the paperwork, navigated through the tricky process with the Insurance company and kept us updated every step of the way. 5* service.
Jo Crawley
Jo Crawley
12:08 08 Dec 21
Great service from Insurance Claim Solutions would highly recommend. Thanks again
Oliver Mitchell
Oliver Mitchell
10:09 02 Dec 21
Trevor came in after we'd already started the claim and realised it was a much bigger issue than we'd originally thought. He stepped in seamlessly and quickly and took over everything, which made our lives far easier. He kept open communication every step of the way and ensured that the whole process went smoothly for us. Would absolutely recommend Insurance claim solutions to anyone.
Eibhlin Ni Ghabhlain
Eibhlin Ni Ghabhlain
10:37 26 Nov 21
It was such a relief to hand over all details of the insurance claim to Trevor when I had a recent mains leak in my house. He more than lived up to the recommendations I had received about his work, efficient, professional, inspiring confidence that all was being dealt with correctly. Within a remarkably short time he had dealt with all details of claim and I’m very happy with what he achieved for me in terms of a settlement. Can highly recommend him!
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