FIRE DAMAGE CLAIM | Our client, a landlord received a distressing call in the early hours of the morning from one of his panicked tenants. A fire had occurred in the communal hall and caused extensive fire and smoke damage to the property, a Georgian building in Dublin 1 subdivided into 11 separate apartments.

The building had retained all of its original Georgian features, such as original horse hair ceilings, lime plasters, original cornicing, ceiling roses and woodwork and was in immaculate condition prior to the fire. The fire had started in the entrance hall and had quickly spread to adjoining areas. Luckily for the tenants, the fully maintained fire detection system alerted them to the fire and they were safely evacuated.

The landlord was understandably extremely traumatised by the incident. In circumstances like this the policyholder is at their most vulnerable and in desperate need of the best professional friendly assistance and advice. The last thing that the policyholder wanted was to deal with the bureaucracy involved in managing a complicated, very large insurance claim. Not only was the property severely damaged, but also our client’s considerable rental income he was receiving from the property, had stopped.
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Insurance Claim Solutions were appointed to manage the Fire Damage Claim

The home owner was referred to Insurance Claim Solutions by a close friend.  Insurance Claim Solutions carried out an initial site survey and reported the fire damage to the insurers.

We advised that the scene should be preserved for a technical examination. Insurance Claim Solutions met with loss adjusters and contractors on site to establish a plan of action. ICS arranged for the policyholder to get an expedited interim payment to cover loss of rent and stripping out and cleaning, whilst we were confirming policy cover, scope of works etc.

The  damage to the property was substantial, all of the rooms had either been fire damaged, smoke damaged or water damaged by fire brigade. The electrics required significant rewiring work, the fire alarm was burned beyond recognition and the plumbing system was affected.

Complexity of the Insurance Claim

As the property had original Georgian finishes and fittings, the fire damage claim was extremely technical and complicated in its nature. ICS has dealt with numerous protected structures and luxury properties in the past, we therefore were best placed to assist the policyholder and had the experience to negotiate the very best settlement for our client.

ICS Claims Manager negotiated the settlement and the client received a very favourable compensation for their loss. The compensation covered the reinstatement work so the property could be put back to a pre-loss condition. It also covered the replacement of the building contents and the loss of rental income. It is worth mentioning that the reinstatement works were carried out with the best building practices and current building regulations whilst being sympathetic to the period features and finishes. The client was very happy with the outcome.

Contact Details

Insurance Claim Solutions
Golf Rd, Rush, Co. Dublin

Mobile: 086 357 1713
Phone : 01 870 9210

We are registered as Public Loss Assessors and fully regulated by the Central Bank of Ireland

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Hilary Jordan
Hilary Jordan
17:38 16 May 22
From my first phone conversation with Trevor I felt very confident that I had chosen the right person to help us negotiate through the minefield that is making a claim through your home insurer. Trevor's colleague Craig visited our home and was very sympathetic to our situation after a burst mains pipe. He explained everything he was doing and then dealt with the loss adjustor from our insurance company reducing our stress. We were kept informed during the entire process and even though we were dealt a bit of a curve ball, Trevor negotiated the best result for us and we can't reccomend ICS enough. It was the best decision we could make. As an add-on we would urge anybody reading this review to look at and review your home insurance and protect yourself against underinsurance. Thank you Trevor & Craig
Helen Halpin
Helen Halpin
22:44 08 Feb 22
I can’t recommend Trevor highly enough. After a house fire in Jan 2022, we had no idea what to do next. Thankfully, Trevor was recommended to us, and despite it being a bank holiday, he called to the house and provided all the reassurance we needed at a difficult time. Trevor is exceptionally professional, took care of all the paperwork, navigated through the tricky process with the Insurance company and kept us updated every step of the way. 5* service.
Jo Crawley
Jo Crawley
12:08 08 Dec 21
Great service from Insurance Claim Solutions would highly recommend. Thanks again
Oliver Mitchell
Oliver Mitchell
10:09 02 Dec 21
Trevor came in after we'd already started the claim and realised it was a much bigger issue than we'd originally thought. He stepped in seamlessly and quickly and took over everything, which made our lives far easier. He kept open communication every step of the way and ensured that the whole process went smoothly for us. Would absolutely recommend Insurance claim solutions to anyone.
Eibhlin Ni Ghabhlain
Eibhlin Ni Ghabhlain
10:37 26 Nov 21
It was such a relief to hand over all details of the insurance claim to Trevor when I had a recent mains leak in my house. He more than lived up to the recommendations I had received about his work, efficient, professional, inspiring confidence that all was being dealt with correctly. Within a remarkably short time he had dealt with all details of claim and I’m very happy with what he achieved for me in terms of a settlement. Can highly recommend him!
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