FIRE DAMAGE CLAIM | Our client, a landlord received a distressing call in the early hours of the morning from one of his panicked tenants. A fire had occurred in the communal hall and caused extensive fire and smoke damage to the property, a Georgian building in Dublin 1 subdivided into 11 separate apartments.

The building had retained all of its original Georgian features, such as original horse hair ceilings, lime plasters, original cornicing, ceiling roses and woodwork and was in immaculate condition prior to the fire. The fire had started in the entrance hall and had quickly spread to adjoining areas. Luckily for the tenants, the fully maintained fire detection system alerted them to the fire and they were safely evacuated.

The landlord was understandably extremely traumatised by the incident. In circumstances like this the policyholder is at their most vulnerable and in desperate need of the best professional friendly assistance and advice. The last thing that the policyholder wanted was to deal with the bureaucracy involved in managing a complicated, very large insurance claim. Not only was the property severely damaged, but also our client’s considerable rental income he was receiving from the property, had stopped.
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Insurance Claim Solutions were appointed to manage the Fire Damage Claim

The home owner was referred to Insurance Claim Solutions by a close friend.  Insurance Claim Solutions carried out an initial site survey and reported the fire damage to the insurers.

We advised that the scene should be preserved for a technical examination. Insurance Claim Solutions met with loss adjusters and contractors on site to establish a plan of action. ICS arranged for the policyholder to get an expedited interim payment to cover loss of rent and stripping out and cleaning, whilst we were confirming policy cover, scope of works etc.

The  damage to the property was substantial, all of the rooms had either been fire damaged, smoke damaged or water damaged by fire brigade. The electrics required significant rewiring work, the fire alarm was burned beyond recognition and the plumbing system was affected.

Complexity of the Insurance Claim

As the property had original Georgian finishes and fittings, the fire damage claim was extremely technical and complicated in its nature. ICS has dealt with numerous protected structures and luxury properties in the past, we therefore were best placed to assist the policyholder and had the experience to negotiate the very best settlement for our client.

ICS Claims Manager negotiated the settlement and the client received a very favourable compensation for their loss. The compensation covered the reinstatement work so the property could be put back to a pre-loss condition. It also covered the replacement of the building contents and the loss of rental income. It is worth mentioning that the reinstatement works were carried out with the best building practices and current building regulations whilst being sympathetic to the period features and finishes. The client was very happy with the outcome.

Contact Details

Insurance Claim Solutions
Golf Rd, Rush, Co. Dublin

Mobile: 086 357 1713
Phone : 01 870 9210

We are registered as Public Loss Assessors and fully regulated by the Central Bank of Ireland

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Karl Spratt
Karl Spratt
16:47 28 Nov 22
Recently had a bad leak in our upstairs bathroom, I was recommended Trevor from Insurance Claims Solutions. The best thing I ever did, Trevor and the Team at Insurance Claim Solutions made everything hassle free, they dealt with all aspects of our claim. Trevor is an exceptional insurance agent who is prompt, efficient, knowledgeable and friendly. Trevor guided my through the process ensuring the outcome for me was his priority. 100% recommend Trevor from Insurance Claims Solutions, if I could give him more than 5 stars I would!
Susie Webster
Susie Webster
12:35 03 Nov 22
Recently had a bad leak in my bungalow, was recommended Trevor from Insurance Claims Solutions. The best thing I ever did, Trevor is an exceptional insurance agent who is prompt, efficient, knowledgeable and friendly. Trevor guided my through the process ensuring the outcome for me was his priority. 100% recommend Trevor from Insurance Claims Solutions, if I could give him more than 5 stars I would!
N roy
N roy
19:20 23 Oct 22
Trevor was recommended to us only 4 weeks ago. We had a leak in kitchen which we thought would need just a new floor. Trevor came in and from that moment onwards we were in safe hands, far more damage than we ever thought thanks to Trevor, he did all the work with our insurance company, no hassles at all. If you have something happen at home and are thinking of using your insurance look no further than Trevor. His knowledge his second to none, best decision we have made in years. 5 stars isn't enough.ThanksNigel and Mags
Graham Nugent
Graham Nugent
09:24 20 Oct 22
I am delighted to recommend Insurance Claim Solutions to anyone facing a need to submit a home insurance claim. We had a significant escape of water from our attic tank while we were away, and came home to quite a smelly mess and water damage. We contacted Insurance Claim Solutions and really appreciated Trevor Kelly's attention to detail, and his professionalism. Trevor is a really good communicator and he is friendly, he took away all of the hassle and bureacracy for us; and as an industry expert he was thorough in preparing our claim and negotiating on our behalf. We handed everything over to Trevor and had no regrets; now that the claim has been settled, we could not be more satisfied. Thank you Trevor.
Eoin Donohoe
Eoin Donohoe
09:21 30 Sep 22
I recently worked with Trevor on a housing claim that required experienced support from a top quality professional. Trevor certainly is a high quality professional who provided great support. Trevor is a great communicator and was extremely good at keeping me up to date on how the process was progressing. He kept me reassured that the issue had his focus and commitment at all times. I would highly recommend Trevor.
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