FIRE DAMAGE CLAIM | Our client, a landlord received a distressing call in the early hours of the morning from one of his panicked tenants. A fire had occurred in the communal hall and caused extensive fire and smoke damage to the property, a Georgian building in Dublin 1 subdivided into 11 separate apartments.

The building had retained all of its original Georgian features, such as original horse hair ceilings, lime plasters, original cornicing, ceiling roses and woodwork and was in immaculate condition prior to the fire. The fire had started in the entrance hall and had quickly spread to adjoining areas. Luckily for the tenants, the fully maintained fire detection system alerted them to the fire and they were safely evacuated.

The landlord was understandably extremely traumatised by the incident. In circumstances like this the policyholder is at their most vulnerable and in desperate need of the best professional friendly assistance and advice. The last thing that the policyholder wanted was to deal with the bureaucracy involved in managing a complicated, very large insurance claim. Not only was the property severely damaged, but also our client’s considerable rental income he was receiving from the property, had stopped.
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Insurance Claim Solutions were appointed to manage the Fire Damage Claim

The home owner was referred to Insurance Claim Solutions by a close friend.  Insurance Claim Solutions carried out an initial site survey and reported the fire damage to the insurers.

We advised that the scene should be preserved for a technical examination. Insurance Claim Solutions met with loss adjusters and contractors on site to establish a plan of action. ICS arranged for the policyholder to get an expedited interim payment to cover loss of rent and stripping out and cleaning, whilst we were confirming policy cover, scope of works etc.

The  damage to the property was substantial, all of the rooms had either been fire damaged, smoke damaged or water damaged by fire brigade. The electrics required significant rewiring work, the fire alarm was burned beyond recognition and the plumbing system was affected.

Complexity of the Insurance Claim

As the property had original Georgian finishes and fittings, the fire damage claim was extremely technical and complicated in its nature. ICS has dealt with numerous protected structures and luxury properties in the past, we therefore were best placed to assist the policyholder and had the experience to negotiate the very best settlement for our client.

ICS Claims Manager negotiated the settlement and the client received a very favourable compensation for their loss. The compensation covered the reinstatement work so the property could be put back to a pre-loss condition. It also covered the replacement of the building contents and the loss of rental income. It is worth mentioning that the reinstatement works were carried out with the best building practices and current building regulations whilst being sympathetic to the period features and finishes. The client was very happy with the outcome.

Contact Details

Insurance Claim Solutions
Golf Rd, Rush, Co. Dublin

Mobile: 086 357 1713
Phone : 01 870 9210

We are registered as Public Loss Assessors and fully regulated by the Central Bank of Ireland

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Vincent Hanley
Vincent Hanley
13:59 22 Sep 22
I would be happy to recommend Trevor Kelly (Insurance Claim Solutions) in the event you need to make a claim on your household insurance. We recently had a serious leak in our hot water pipes and Trevor’s prompt attention was the essence of professionalism. It also took the hassle and stress out of dealing with the Insurance Company’s loss adjuster and with the pursuit of our claim. Couldn’t recommend him highly enough and would be very comfortable recommending him to family and friends.
Roger Kear
Roger Kear
10:59 04 Sep 22
The level of service that I received from Trevor Kelly was second to none. This was my first major claim with an Insurer and unsure of the process. Trevor took away all that worry. He was polite, reassuring, punctual and efficient. He dealt will all the details of the claim and completely took away all the hassle. If ever there was a service that I would recommend then it has to be Trevor Kelly. If anyone has the misfortune to make an insurance claim then the first call they should make should be to Trevor Kelly.
Eimear McBride
Eimear McBride
13:13 22 Aug 22
I would highly recommend Trevor's services. He guided me through the process from beginning to end, along with providing helpful advice along the way. He was responsive, efficient, practical and empathetic throughout.
Sherin Mathew
Sherin Mathew
16:42 18 Aug 22
Excellent service.....We went through a tough time and Trevor was there to support us... Proffessional and approachable.... Highly recommending.......
sheila hayes
sheila hayes
09:16 04 Aug 22
I used Trevor's company after I had a leak under my floor, he came recommended to me from leak detectors and the same day as I made the call Craig came out to inspect the damage and he handled everything from there on. I was very anxious as my insurance company had told me they would not cover the damage as I was causing it myself by having to dig up the floor to find the leak but Craig assured me it would be sorted. I am extremely happy with the settlement and the service from Insurance Claim Solutions. I would urge anyone in this position to contact them they take all the worries away.
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